Marg Mention

Honestly, nothing. I haven't had much luck with Mention. The information that comes back hasn't been about our brand and it isn't very easy to use. I've only used the free version but based on results, don't think I'd consider buying a subscription.

Everything. I don't like the UX, the features and functionality are clunky and the actual product doesn't seem to provide much of what I'm looking for. I feel bad trashing the tool, but when all you get is a bunch of off-brand info, it isn't very helpful.

Maybe I'm doing something wrong or just don't get it but I've had zero luck with Mention. I guess I'd say to lean on their support to help you set up the correct alerts?

I initially tried to use this as a social monitoring tool but the data coming back was off base. As a result, it really isn't solving any problem.

It might be useful for free version users, although they have to take their reports frequently because of the limitation of the free account.

I used Mention to prepare a report for a company. I needed a one month report but I was not able to get one month data from there. I could have 7 days data. So I decide to upgrade my account but I didn't know that would not help my problem. After upgrading my account to Solo, I couldn't download my data which I can do it as a free account user for 7 days. They said that you need to upgrade to Starter with a price of 99 euros monthly, and I did, but it was changed nothing that I was still not able to download my data. And they said that you need Custom account which has a price starts with 6k euros / yearly. I never knew that it was going that way, I never get any benefit, I paid 99 euros for nothing and their help center refused to paid my money back. I think it is a shame for them I never used their Starter account, I switched it and told them instantly after upgrading. Even though they saw that I didn't get anything that I want. So please be careful by upgrading your account, you will not be able to download your data with a Solo and Starter, they want everyone to switch ther Custom acoount which is very expensive.

Nothing.

I used to have a great relationship with Mention because they did what I expected. Then the results started lacking, close to 90% of previous results. They kept telling me they were working on their end to fix the problem. Nothing!

I used to have a great relationship with Mention because they did what I expected. Then the results started lacking, close to 90% of previous results. They kept telling me they were working on their end to fix the problem. Nothing!

I then said I was going to cancel at the end of the month and the person helping me canceled my account without telling me that the package I had is no longer available. If she had I would have stayed on hoping for a fix in a reasonable time. Very disappointed in what they have become. Mention used to be very helpful with my work.

If you are looking for Blog/Internet forum data do not waste your time. Heck, I wasn't even getting product release info from major publication's. I don't know what happened to Mention but they have been zero help to me since 10/2017

Online PR. Checking what customers are saying about our products and if they are having any issues.

Quick installation and easy of use with minimum manual intervention. .

The staff does not communicate or highlights that the account is in auto-renewal. Ones the credit card is charged (no way of removing the card or any prior alert they will not refund the money or cancel the account.

Make sure you have it in writing from them regarding the renewal date, notice period that is required to cancel the account or get your credit card blocked after one payment. Otherwise the company with charge an annual subscription and will not refund money.

We help our clients keep a track of any negative mentions and help resolve customers' query.

Didn't find it useful at all. It mainly pulls tweets which I don't need to pay $1000 a year for.

Buyer beware - they will automatically renew without asking. Now I'm out $1K for a service I don't use. Terms say you can opt out on subscription page - however, it's not mentioned on the Subscription page, nor the Settings page.

I signed up to track mentions but it just gathers non-relevant data.