Marg ManageEngine SupportCenter Plus
Marg ERP 9+
4.2
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Pricing of Marg ERP-Pharmaceutical Industry Software
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ManageEngine SupportCenter Plus
USD 0.00 /
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Multi Channel Communication
- Portal
- Email Response Management
- Customer Portal
- Knowledge Base & Solutions
- Account & Contact Management
- Contracts & SLA Management
- Computer Telephony Integration
- Reports
- Dashboards & KPIs
- Mobile Access
- Multi Language Support
- API Integration
- Multi Channel Communication
- Portal
- Email Response Management
- Customer Portal
- Knowledge Base & Solutions
- Account & Contact Management
- Contracts & SLA Management
- Computer Telephony Integration
- Reports
- Dashboards & KPIs
- Mobile Acce
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses ManageEngine SupportCenter Plus
Company Details
- Company Name: ManageEngine SupportCenter Plus
- Headquarter: Pleasanton, California United States
ManageEngine SupportCenter Plus Description
Key Features & Specifications
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Document Storage
ManageEngine SupportCenter Plus Video
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User Reviews
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PROS & CONS
What are the best aspects of this product?
SupportEngine Plus makes it easy for us to create, close, and respond to tickets. The system is also ideal in tracking content and multiple accounts. I also rely on the system for accurate professional service hours billing. I love how I can customize my reports as well.
What aspects are problematic or could work better?
There are certain features I think should be improved upon. For instance, I can't edit anything on the summary window for the account after opening it from the account ticket. If I need to update the account, I have to go through multiple steps, from saving the ticket, go the accounts section, search for the account, etc. It would have been easier if I could go to the account page and modify the information there.
What specific problems in your company were solved by this product?
SupportEngine Plus is a great tool in tracking help desk tickets, professional service hours, as well as software maintenance contracts. With its automation functionality, tracking data is more simplified than ever.
Are you a current user of this product?
Yes
PROS & CONS
What are the best aspects of this product?
SupportEngine's web-based approach makes it easy for for multiple users to manage their assets. I know because I used to work with an application-based asset management solution. The agent-based platform is also great thing as it auto populates fields based on the scanned information.
What aspects are problematic or could work better?
The system may be quite rigid in several areas, especially in multi- editing, organizing, and categorizing assets.
What specific problems in your company were solved by this product?
SupportEngine enables us to easily track and know where things are. The asset documentation functionality is great for audits, legal software compliance and reporting.
Are you a current user of this product?
Yes
PROS & CONS
What are the best aspects of this product?
SupportEngine Plus makes it easy for us to create, close, and respond to tickets. The system is also ideal in tracking content and multiple accounts. I also rely on the system for accurate professional service hours billing. I love how I can customize my reports as well.
What aspects are problematic or could work better?
There are certain features I think should be improved upon. For instance, I can't edit anything on the summary window for the account after opening it from the account ticket. If I need to update the account, I have to go through multiple steps, from saving the ticket, go the accounts section, search for the account, etc. It would have been easier if I could go to the account page and modify the information there.
What specific problems in your company were solved by this product?
SupportEngine Plus is a great tool in tracking help desk tickets, professional service hours, as well as software maintenance contracts. With its automation functionality, tracking data is more simplified than ever.
Are you a current user of this product?
Yes
PROS & CONS
What are the best aspects of this product?
SupportEngine's web-based approach makes it easy for for multiple users to manage their assets. I know because I used to work with an application-based asset management solution. The agent-based platform is also great thing as it auto populates fields based on the scanned information.
What aspects are problematic or could work better?
The system may be quite rigid in several areas, especially in multi- editing, organizing, and categorizing assets.
What specific problems in your company were solved by this product?
SupportEngine enables us to easily track and know where things are. The asset documentation functionality is great for audits, legal software compliance and reporting.
Are you a current user of this product?
Yes
PROS & CONS
What are the best aspects of this product?
SupportEngine's best feature is its awesome, responsive, knowledgeable support team.
What aspects are problematic or could work better?
The software doesn't have an asset management functionality.
What specific problems in your company were solved by this product?
For years, ManageEngine SupportCenter Plus has been a huge boost to our drive in addressing and delivering top class service to customers.
Are you a current user of this product?
Yes
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Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
ManageEngine SupportCenter Plus has 1 plans,
- ManageEngine SupportCenter Plus USD 0.00
ManageEngine SupportCenter Plus is the AI Help Desk Software used for the below functionalities.
Top 5 ManageEngine SupportCenter Plus features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
ManageEngine SupportCenter Plus provides Online (Ticket) support.
ManageEngine SupportCenter Plus is not allowing Free Trial.
ManageEngine SupportCenter Plus provides Help Guides,Video Guides,Blogs for the software training.
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