Marg LiveOps
Marg ERP 9+
3.2
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Pricing of Marg ERP-Pharmaceutical Industry Software
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- Customer Service
- Outbound
- Inbound Sales
- Lead Generation
- Interactive Voice Response
- Learning-as-a-Service solutions
- Omnichannel
- Customer Service
- Outbound
- Inbound Sales
- Lead Generation
- Interactive Voice Response
- Learning-as-a-Service solutions
- Omnichannel
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses LiveOps
Company Details
- Company Name: LiveOps
- Headquarter: scottsdale, Arizona United States
LiveOps Description
LiveOps Video
Alternative
More Alternative
Freshdesk Contact Center (Formerly Freshcaller)
Elevate care with fast and easy conversations
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User Reviews
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Hmm, I'm showing interest in this company, agents keep sending messages. Asking me to schedule a time for a chat or join a zoom meeting. I responded to the text messages saying what time I would be available. NO RESPONSE on their end both times until the next day!! Basically, saying the same thing in the text messages telling me to join a zoom. Or asking me to schedule a time for a zoom. Are real people even sending these text messages? The texts seem generated. I was at a zoom meeting yesterday, I left early because I asked a question and it was ignored. I said in the Q&A someone that I know worked for Liveops in the past. She said, since it was so many agents there weren't any hours available. I wanted to know if there are enough hours for everyone. Today I got a text that said, "we are sorry for the delay Liveops has so many amazing opportunities right now that we have had a huge number of responses." I'm not interested in giving my time to a company. Where my messages go unanswered or there is a delay. I can only imagine being ignored after I join the company when I've invested money and time. These are red flags it's a legit company, however, there's some unprofessionalism on their end. I responded to the text message today, saying I will decline on working with this company.
PROS & CONS
What are the best aspects of this product?
The good thing about this software is that you can route calls based on IVRs and on skillset. The software allows you to route calls to different dial points too. Liveops gives detailed reporting for all active queue and what’s more, allows you to keep data and to look at your historic data points.
What aspects are problematic or could work better?
When you are in different statuses in the phone panel, the time track doesn’t work properly. Whenever my team changes status, the time is not reflected in the dashboard, and this impact all operations.
What specific problems in your company were solved by this product?
Liveops helps you to route phone calls based on skills, multiple queues and availability. Allows you to track hold times, average handle times, agent availability and even service level.
Are you a current user of this product?
Yes
What do you like best?
What I loved is that the product generally performs as promised. I was able to make dozens of dials quickly in a short amount of time and the records populated securely.
What do you dislike?
Ideally, it would be nice if the interface would be able to live inside the main platform I used, which was Salesforce CRM. I didn't like having to swivel-chair from screen to screen. It may be for a different reason, but I feel that because they weren't integrated, LiveOps frequently timed-out and froze, forcing me to have to restart constantly...it happened several times a week.
Recommendations to others considering the product:
There are several competitors to consider...I would guess there are better on the market
What problems are you solving with the product? What benefits have you realized?
The click-to-dial functionality coupled and the automatic record logging allows you to work at a very rapid pace.
PROS & CONS
What are the best aspects of this product?
The good thing about this software is that you can route calls based on IVRs and on skillset. The software allows you to route calls to different dial points too. Liveops gives detailed reporting for all active queue and what’s more, allows you to keep data and to look at your historic data points.
What aspects are problematic or could work better?
When you are in different statuses in the phone panel, the time track doesn’t work properly. Whenever my team changes status, the time is not reflected in the dashboard, and this impact all operations.
What specific problems in your company were solved by this product?
Liveops helps you to route phone calls based on skills, multiple queues and availability. Allows you to track hold times, average handle times, agent availability and even service level.
Are you a current user of this product?
Yes
What do you like best?
I enjoy the fact that everything is virtual.
What do you dislike?
There isn't anything not to like. It's an easy to use program.
What problems are you solving with the product? What benefits have you realized?
Easy to speak with clients virtually.
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Frequently asked questions
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LiveOps has 1 plans,
- LiveOps USD 0.00
LiveOps provides Online (Ticket) support.
LiveOps is not allowing Free Trial.
LiveOps provides Help Guides,Blogs,Video Guides for the software training.
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