Marg LiveHelpNow

It's easy to communicate with customers who need help

The pops ups are impossible to ignore - this is a good thing!

It's not clear how to differentiate between departments and permissions, and there are no contact information anywhere on the admin site. I'm your customer, how the heck do I reach out for help?

I get notifications and pop ups for everyone because I'm an administrator, even though I'm also a Tech Support member.

If they offer it, get help up front to configure your site.

There is a reason why they are so inexpensive.

We implemented chat for marketing and inbound sales reasons initially.

My department, Tech Support/Client Services, set up a separate click to chat for our specific customers who were cancelling. A rescue effort. The problem is the chat goes to the wrong department and doesn't allow me to access it.

While I'm sure it's a user configuration error on my part, I can't find an email/contact information to get assistance.

Livehelp now is easy to use, and fast. You can put your own canned messages.

Although, LiveHelpnow has an horrendous user interface. I mean, really, really bad. The chat window is awfully small, while the designated space to watch who is chatting is completely disproportionated. You can change it, but its not easy to find the setting, so I would assume most people just stay on default and enjoy a horribly bad user interface. The canned messages function is great, in theory but terrible in fact; you have to go through a couple of selection screens to get to the right message that you wanna send automatically, which makes it seem like it would be faster to just type out the message. As a user, you can get access to a completely useless admin panel, which doesnt allow you to do anything. Why even bother with this? I know this interface is more likely to be helpful to the actual administrator rather than a user, but then why let a regular user have access to it? Lastly, the actual software that you can install on the computer is just a carbon copy of the website client, but with more bugs so technically just complete garbage.

Honestly, im certain that there are so better softwares out there that will be more customizable and more attractive to use.

We needed a chat software, and we got just that.

Customers can reach out to my company 24/7. We do a lot of international business and Live help is a big help with international clients.

The software/operator panel can be slow (like an old computer.

Live help is a must for those who do business with all time zones. Also for 24/7 customer support.

We do a lot of international business and Live help is a big help with international clients. It has also made it easier and faster for a client to contact our support department.

LiveHelpNow provides a solid platform for handling live chat on our website, which allows for multiple unique chat windows, missed chat management and auto-log off users. Excellent support.

The chat windows can be customized with fields to an extent, but the actual implementation of the code and ensuring the windows look nice rely completely on your own web developer. There is no de-duplicate check on chat leads, so if you want leads to flow into your CRM duplicates will be created.

Absolutely worth evaluating. For the price point, you may find that LiveHelpNow provides everything you need to get Live Chat assistance going at your organization.

Some of our prospects would prefer to ask a few quick questions on live chat rather than call or send an email. This system allows chats to come inbound to our inside sales team so they can respond promptly to any sales inquiries. We have closed deals from leads originated from live chat.