Marg LiveChat

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Dreadful for the customer. IKEA uses this. It won't let you finish completing the form to get on to the system before it refreshes and says all the agents are not available. Spent hours trying to get on the queue. Terrible queue management. So happy for the developers that it is easy to implement. But it does nothing for the actual retail customers of the service.

LiveChat was difficult to set up, use, and manage. LiveChat also nickeled and dimed us to death. By adding a few more agents, we nearly quadrupled the cost of our subscription. We only discovered this when the bill came in for the following month. One of our agents was a test. In using the product for three months, we paid over $130. We found the pricing structure murky and unclear. We were promised a three month discount. We did not expect to spend so much money. Going with LiveChat was a mistake. We will not be using their services again.

I have been using your live chat service through the Swedish auction site Tradera.Each time I have to explicitly request a chat transcript to be sent to my inbox when the chat ends. Only that is frustrating, of course I should receive a chat transcript without asking for it.And almost every time I receive a "Verify your email address" email instead of the actual chat transcript.Failing to click the link inside within a month or so results in no chat transcript being sent. Please notice that if you find the email several months later and then click the link will look like it works but no chat transcript will be delivered.If I check my inbox I find four "Verify your email address" letters from support at livechat.com during a period of less than half a year. They are dated 2021-06-11, 2021-08-06, 2021-08-18(!) and 2021-11-05.The most damning is the short period in August. LiveChat then required me to re-verify my email within less than 2 weeks.This is both irritating and dangerous, the contents of chat transcript often contain important details that must be delivered. Of course I understand you want to verify my email even if the company you are providing your services to should be assumed to have the correct email address. And I accept to verify it, but only ONCE (1).

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