Marg LiveAgent
Marg ERP 9+
4.6
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What is LiveAgent
LiveAgent is a powerful help desk and live chat software designed to improve customer support. It unifies communication from email, chat, calls, and social media into one dashboard. Ideal for businesses of all sizes, it ensures faster, smarter service.
Why Choose LiveAgent
LiveAgent offers an all-in-one solution for real-time support, ticketing, and automation. It enhances agent productivity with a streamlined interface and robust reporting tools. Affordable pricing and scalability make it perfect for growing businesses.
Benefits of LiveAgent
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Centralized support across multiple channels
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Faster response times and improved customer satisfaction
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Seamless integration with CRM, email, and social platforms
How to Use LiveAgent
Set up your help desk, connect your channels (email, chat, social), and assign tickets. Use automation rules to speed up responses and manage workflows. Track performance through real-time analytics and agent reports.
Features of LiveAgent
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Omnichannel ticketing system
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Live chat, call center, and social media integration
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Automation rules, knowledge base, and customer portal
Pricing of Marg ERP-Pharmaceutical Industry Software
Pricing plans
Introduce pricing plans
Simple, transparent pricing that grows with you. Try any plan free for 30 days.
Small business
USD 15.00 /per agent/month billed annually
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Ticketing
- Live chat
- Knowledgebase
- Customer Portal
- Contact forms
- Automation rules
- Integrations
- Multiple language support
- AI Answer Assistant
- AI Chatbot
Medium business
USD 29.00 /per agent/month billed annually
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Everything in Small plan
- Call center & IVR
- Time Rules
- Reports
- Proactive chat invitations
- Agent ratings
- Sound configuration
- Service levels (SLA)
Large business
USD 49.00 /per agent/month billed annually
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Everything in Medium plan
- SSO
- Custom roles
- Time tracking & Audit log
- Viber
Enterprise
USD 69.00 /per agent/month billed annually
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Everything in Large plan
- Almost unlimited
- Dedicated account manager
- Priority support
- Assisted channels integration
- Branding Free
- Custom billing setup
- Service review call and reports
- Scheduled release management
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted,Hybrid |
| Customer Support: | Phone,Online (Ticket) |
| Customization: | Yes |
| Languages Support: | English |
Who uses LiveAgent
Company Details
- Company Name: LiveAgent
- Headquarter: Bratislava,
LiveAgent Description
LiveAgent is a powerful customer support and help desk software that enables businesses to provide seamless and efficient service across multiple communication channels. It combines live chat, email ticketing, social media integration, and call center capabilities in a single, unified platform. With a user-friendly interface and advanced automation, LiveAgent enhances team collaboration and reduces response times, ensuring a better customer experience.
One of the standout LiveAgent Features is its universal inbox, which consolidates all incoming communication—whether from email, chat, Facebook, Twitter, or voice calls—into a single dashboard. This allows support agents to respond faster and stay organized. LiveAgent also supports automation rules, canned responses, and SLA tracking, allowing teams to handle large volumes of support requests with minimal delay.
Another core strength of LiveAgent is its real-time live chat tool, which enables instant interaction with website visitors. This helps businesses convert prospects into customers while providing immediate support. The platform includes a built-in call center, allowing voice support through VoIP without needing external tools.
With strong reporting and analytics capabilities, businesses can gain deep insights into team performance, ticket resolution rates, and customer satisfaction metrics. A guided LiveAgent Demo offers a hands-on look at how these tools work together to improve support workflows.
LiveAgent Reviews consistently praise the platform for its reliability, feature depth, and excellent customer service. Many users highlight how the system's flexibility and integrations (including CRM and eCommerce platforms) make it an ideal choice for growing businesses.
In terms of affordability, LiveAgent Pricing includes multiple tiers to fit different business sizes and budgets. From startups to enterprise-level organizations, users can select a plan based on the required LiveAgent Features. Reviewing LiveAgent Pricing and exploring a LiveAgent Demo are key steps in evaluating the platform.
Overall, with positive LiveAgent Reviews, customizable features, and competitive LiveAgent Pricing, LiveAgent stands out as a top-tier help desk solution.
Key Features & Specifications
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Multi-Channel Ticketing System (email, social, chat, calls)
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Live Chat Widget (real-time communication with visitors)
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Call Center Integration (VoIP support, call routing)
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Universal Inbox
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Customer Portal & Knowledge Base
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Automation & SLA Management
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Canned Responses & Predefined Rules
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Analytics & Reporting Dashboards
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Third-party Integrations (CRM, CMS, eCommerce tools)
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Mobile App Support (iOS & Android)
Key Features & Specifications
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Visitor Targeting
- Video Chat
- Transfers
- Shortcut Messages
- Offline Form
- Knowledge Database
- Co-Browsing
- Call Me Option
- Agent Scheduling
- Persistent Chat
LiveAgent Video
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User Reviews
WRITE A REVIEW
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What you like the most about LiveAgent?
He proposed that the aging pituitary is able to respond to gonadotropins despite a decreased baseline amplitude of the LHRH pulses from the hypothalamus <a href=https://clomid.mom/>clomiphene citrate for men side effects</a> They perform very different and important functions and can work well together in a comprehensive testosterone
Great experience overall. Very useful tool for our international team of web developers.
What you like the most about LiveAgent?
Team collaboration
What do you like best?
Relatively fast/easy to learn. If you know how to use email, you'll have an easy time using LiveAgent.
What do you dislike?
We have been users of LiveAgent since late 2016/early 2017.
Our #1 problem with LiveAgent is that they never fix what is broken in a timely manner, nor do they help with solving real issues with their platform
Let's start with SLAs.
1. For starters, they don't properly implement time zones on their platform. While that doesn't sound so bad, it affects how the system determines whether you are meeting your SLAs (which IS a big deal).
2. When a client's user emails you, the system has no built in mechanism for you to determine what client that user belongs to. It could be very simply done by matching email domains, but that isn't implemented and there is no easy way (using their rules system) to implement that yourself. Of the thousands of users we support, their expectation is that we manually assign each customer to a company---and there is no way to mass assign them either.
Since September of 2020 (it is now late November 2020) we identified an issue where the ticket system either dropped or completely misassigned ticket recipients. This has led to numerous problems with our customers who have accused us of not responding to them in a timely manner. We in fact did, but the response was not sent to the proper recipient because of this issue. Despite the fact that we have demonstrated this issue to support on multiple occasions, it still hasn't been fixed--and their only response is "well, I think it will be fixed in the next version."
If you end up with duplicate companies (aka clients) which is quite easy to do considering the Companies screen doesn't have a properly implemented alphabetical sort--you have NO way to merge them. You have to go through your contacts and assign them to the one you want. These issues have also been ignored by development.
Recommendations to others considering the product:
If you evaluate the platform and are ok with its significant bugs and shortcomings, it is easy to use. If you actually want to manage and use this system to implement your SLAs, use something else. If you want responsive support, you can get that--it just doesn't get you anywhere.
What problems are you solving with the product? What benefits have you realized?
It has been more detrimental than helpful due to unaddressed issues, especially in the past 12 months. Without being told when these issues are going to be addressed, we have no choice but to look for an alternative. It would be great and this review would be quite positive if these issues were addressed and resolved, but it's getting worse and not better.
What do you like best?
I have not had much review with the product that is listed with that being said this product provides a different experience than of Dropbox paper
What do you dislike?
I dislike that live agent is not a Versatel than other products that provide a better experience for the user.
What business problems are you solving with the product? What benefits have you realized?
It has my work a little more challenging to be able to understand what is going on.
What do you like best?
it's so simple to use that's good for dealing with customers
What do you dislike?
The languages I need to log in with English and write with Arabic
Recommendations to others considering the product:
languages support needs to work on it
What problems are you solving with the product? What benefits have you realized?
delivery issues
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Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
LiveAgent has 4 plans,
- Small business USD 15.00 per agent/month billed annually
- Medium business USD 29.00 per agent/month billed annually
- Large business USD 49.00 per agent/month billed annually
- Enterprise USD 69.00 per agent/month billed annually
LiveAgent is the Help Desk Software used for the below functionalities.
Top 5 LiveAgent features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
LiveAgent provides Phone,Online (Ticket) support.
LiveAgent is allowed 0 Days Free Trial.
LiveAgent provides Help Guides,Video Guides,Blogs for the software training.
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