Marg Lightspeed Retail

PROS & CONS

What are the best aspects of this product?

We have been using Lightspeed POS systems since 2008. As we made our transition from Onsite to the Cloud based server in the Summer of 2018, Lightspeed has gone the extra mile to make sure that their product worked with our relatively unique business. Although not without its stumbles along the way, Janina Hojczyk and Nathan Chin have gone out of their way to make sure that we are well prepared for whatever may come our way. Both Janina and Nathan's follow-through, attention to detail, and never ending patience has been exemplary.

What aspects are problematic or could work better?

Initially, we were told of many aspects of the Retail system that would help make small things that don't really work for our business work for us. However, many of those things ended up being extra add-ons (read: extra money!) that made the process quite tedious. It seemed, in the beginning, that the people who were selling the product and the people who were in charge of customer solutions were not necessarily on the same page.

What features/services would you like to see in future versions of this product?

Some small but imporant things.. That transactions are not changeable (even by manager, admin or owner!) after the sale has "completed" is crazy to me. Sometimes people complete an entire transaction and then change their minds on color, quantity, or they decide to ship and there is no way to make those changes (ESPECIALLY important on shipping) after the fact. Furthermore, we would like there to be a way to see photos of each product (like how it was on Onsite) without buying an ipad. There is no record of emailing a receipt to a customer, so we are stuck taking each receipt and manually dragging it to an email, copying and pasting their address, so that we have some sort of record.

What specific problems in your company were solved by this product?

The ability to have our entire system on the Cloud, and thus accessible anywhere, is very useful for us.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

Near constant improvements to already very useful software are just one of the reasons you should consider Lightspeed either as your POS or ecommerce solution. Trust me when I say that I\'ve looked around a lot for a software platform that offers everything Lightspeed does and I can tell you that there is nothing close at this price point. Not to mention the customer service is always very helpful.

What aspects are problematic or could work better?

Possible areas for improvement would be inventory management, especially when tracked across both Ecommerce and Retail, as well as including a customer portal for work orders to allow customers to stay up to date easily.

What features/services would you like to see in future versions of this product?

The customer portal is the main thing as well as the ability to add a \"check-in sheet\" or \"intake form\" to all work orders. This would save a lot of time and hassle.

What specific problems in your company were solved by this product?

This software provides the solution to our ecommerce, POS, Service department, purchase ordering needs. It basically runs our business.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

Easy to use. Work remotely. Run any kind of report needed.

What aspects are problematic or could work better?

Web-based system can be slow during peak traffic times

What features/services would you like to see in future versions of this product?

A cleaner link between ecommerce and pos

What specific problems in your company were solved by this product?

Working remotely has made life so much easier

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

Lightspeed allows me to keep an eye on my inventory and helps me close at the end of the night. It keeps us accountable at the end of the night and acts as a quick audit (product used should match money collected). Customer service has been great and they are available 24/7 - great for our venue as we would need the help after usual business hours.

What aspects are problematic or could work better?

As we customized the program for our needs - we don't use a lot of the restaurant features - we use only for our bar. I wish the cost could be adjusted or they had a separate feature for just bar.

What features/services would you like to see in future versions of this product?

Perhaps a link to our supplier to automatically re order what we need?

What specific problems in your company were solved by this product?

Inventory Control
Auditing
POS Terminal Use.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

User friendly, great customer service, great reports, was what we need for our Restore.

What aspects are problematic or could work better?

None as of right now, maybe having a way to quickly enter customer information

What features/services would you like to see in future versions of this product?

Not sure on this, it has so much to offer already

What specific problems in your company were solved by this product?

Allowed us to track sales accurately, by the minute sales, inventory tracking and managing

Are you a current user of this product?

Yes