LevelEleven Review, Pricing & Features for Businesses | SoftwareAdviser.ai

PROS & CONS

What are the best aspects of this product?

We are able to put Admins as end users and they are allowed to do the whole set up process. Manager team is very helpful and they help us during the whole process. Everything is easy to set up, even the security permissions we managed to set it up via Wizards but there is a possibility to implement it via Salesforce Permissions sets. The software is broken into separate pieces and this is very helpful because you can install only the things you need. The products is 100% native to SalesForce and the customizations you want to make are way easier. When our Legal and Information Security departments needed clarification on contracts vendor was very accommodating and helpful. We knew what data passed between the app, Salesforce and other 3rd party sites.

What aspects are problematic or could work better?

The instructions for installing from AppExchange and Vendor websites are not clear, every time I want to do the installation I have to contact the manager team so they can help me with the process.

What specific problems in your company were solved by this product?

We don’t realized full benefits of this product because we just started using it, but what I really love is the fact that the Salesforce Admin is easy to use for each user request.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

I like the integration with Salesforce and all its filters. The leader board is on huge screen and it provides us with all reps. This is customizable software and I feel that its customer service cares about our needs and they are always open to new suggestions. One of its support team was on the phone for and hour so she can help us to start with some of its feature.

What aspects are problematic or could work better?

I don’t have dislikes about it, there are few suggestions I’d like to see like popup windows with some motivational messages when the rep closes an opportunity or when creating a lead.

What specific problems in your company were solved by this product?

It offers great set of tools for engaging our sales team, motivating them to make more sales and calls.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

Level11 has intuitive interface and stable platform and this means that the software is easy to use and helpful for every sales department within companies. The product is new and they constantly work on its growth and improvements.

What aspects are problematic or could work better?

The metrics are not as intuitive as they should be but on the other hand, the product has great support team that helps us with its functionality. The roll out is buggy and it is not in the flow. Because of different sales sections the scorecard was 6,8 or even 10 and there was less politics instead of 4 scorecard metrics.

What specific problems in your company were solved by this product?

It helps us to get better insight into call data, pacing and performances when it comes to whiteboards and spreadsheets.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

Level11 provides intuitive interface and stable platform, once you learn how to use this software you will see that it is very useful for each sales department in each company. The product is really young, but that’s good because they constantly make something in order to grow and to improve themselves. I believe they will be premiere app in a year or two.

What aspects are problematic or could work better?

We have found that the metrics are difficult, but their support team has helps us in order to use its functionality and to make core enhancements. The roll out is not in the flow because it is buggy. If the number of scorecard were 6, 8 or even 10 there would be less politics instead of 4 scorecard metrics, and this is because of different sales sections.

What specific problems in your company were solved by this product?

This product helps us to better view the real time call data, the pacing and performances relating to whiteboards and spreadsheets.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

LevelEleven is easy to install, set up, and train on. It's definitely a great sales and company tool for encouraging behavior. The contests set up through this tool helps us be more competitive while having fun at the same time.

What aspects are problematic or could work better?

It doesn't support service goals that well, such as minimizing escalated cases, time spent to close a case, etc. Though somehow, we made it work on our end.

What specific problems in your company were solved by this product?

It is being utilized in service goals such as productivity, time spent to close a case, cases reduced, etc. On our end, we use it for tracking billable hours and our FitBit competitions. It definitely drove to be better.

Are you a current user of this product?

Yes