Marg Justworks

There is nothing nice to say about this company other than they have a nice website. Past that, it is full of incompetent staff members. Do not waste your time.

If you are using this group for insurance do not waste your time. I spent almost a month going back and forth and waiting for their team to get their parts of our insurance set up. Only to find out that in the end, we were not going to be covered because we operate a low-risk laboratory. I have spent hours and hours working with them, and not once did they express any concern about us being covered. I have now missed the deadline for insurance for my staff. They are incompetent.

Don't waste your time. Terrible service.

I was trying to get healthcare set up for my staff. However, they require that you use their workers comp group. This is where the problem was/is.

For their current niche, target market of small, early-stage start-ups, solely seeking the basics + benefits & perks - Justworks is a decent solution.

- Lack of HR knowledgable (surprising & challenging in co-employment

- Lack easily-accessible, timely support (surprising & challenging in co-employment

- Lack of reporting and analytics

- Lack of integration capabilities

- Lack of customization and flexibility for a scale-up

- Lack of added modules or programming for a scale-up

Justworks, sadly, didn't solve business problems, but was an added burden, administratively and operationally.

The company has a strong and intuitive interface, and has been able to negotiate strong pricing for benefits offerings.

The initial onboarding experience was problematic, and the service level went down from there. We had several unique needs that were fully disclosed from our side from the beginning, and yet JustWorks acted surprised by these items once we were up and running. The ongoing service level for a growth-stage company trying to manage cashflow challenges was also poor. Would only recommend for established companies that are mostly self-sufficient and just need slight process improvements.

Only consider using this product if you are running a fully mature business that does not require flexibility or a strong partnership. Avoid if a startup or early growth-stage company.

Lower-cost benefits solutions, HR compliance.

Pricing is better than other PEO's, the user interface is also nicer than most others I've worked with.

Despite billing themselves as one of the most tech forward PEO's, Justworks is lacking when it comes to actual functionality. For example, employees can't really e-sign any of the compliance documents you might expect like an employee handbook, so you will need to distribute hard copies or get them docusigned. Same goes with CA sick leave acknowledgements which you will be required to fill out by hand. Payroll needs to come out and be run a full 4 business days in advance as well.

The on-boarding process is not very straightforward and you can feel left to fend for yourself.

Know that if you're currently with an ADP or someone like that, their feature set will be much richer.

They seem to be doing the exact same thing as any other PEO but maybe with less features and benefits.

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