Marg Issuetrak
Marg ERP 9+
4.2
Write Review
Pricing of Marg ERP-Pharmaceutical Industry Software
Pricing plans
Introduce pricing plans
Simple, transparent pricing that grows with you. Try any plan free for 30 days.
On-Premise
USD 998.00 /One-Time Payment
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- 24/7 phone
- chat
- and email support
- Unlimited issues
- Multi-channel issue submission
- Mass issue handling
- Issue automations and workflows
- Custom forms and form templates
- Task management
- Notifications
- Reporting
- Asset Management
- Billing
- Chat
- Identity Management / SSO
- Surveys
- Webforms
- 24/7 phone
- chat
- and email support
- Unlimited issues
- Multi-channel issue submission
- Mass issue handling
- Issue automations and workflows
- Custom forms and form templates
- Task management
- Notifications
- Reporting
- Asset Manag
Cloud
USD 69.00 //User/Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Includes features of On-Premise plan
- plus
- Automatic updates
- Enhanced security
- Guaranteed uptime
- Guaranteed performance
- Custom URL (TLS/SSL)
- Test site sandbox environment
- US / Canada hosting
- SOC2 Certified
- Includes features of Add-ons
- Includes features of On-Premise plan
- plus
- Automatic updates
- Enhanced security
- Guaranteed uptime
- Guaranteed performance
- Custom URL (TLS/SSL)
- Test site sandbox environment
- US / Canada hosting
- SOC2 Certified
- Includes features of Add-ons
- Includes features of Cloud plan
- plus
- Dedicated server
- Dedicated hosting for private cloud services
- Domain and IP restrictions
- Choose your data center based on geographic location
- Migration assistance
- Built to your security and compliance needs
- Includes features of Add-ons
- Includes features of Cloud plan
- plus
- Dedicated server
- Dedicated hosting for private cloud services
- Domain and IP restrictions
- Choose your data center based on geographic location
- Migration assistance
- Built to your security an
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Phone,Business Hours,Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses Issuetrak
Company Details
- Company Name: Issuetrak
- Headquarter: Norfolk,
Issuetrak Description
Key Features & Specifications
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Document Storage
Issuetrak Video
Alternative
More Alternative
Keka HR Payroll Platform Screenshots
User Reviews
WRITE A REVIEW
What do you like best?
It has a very simple interface and easy to learn on your own. You could setup task management very quickly
What do you dislike?
It's integration layer is very old school and needs to be improved. also its capabilities to parse emails
What business problems are you solving with the product? What benefits have you realized?
We are using Issuetrak to manage internal IT helpdesk tickets.
What do you like best?
Product is easy to use after a basic understanding is provided with setting up Organizational Structure. As stated earlier, developing screens is relatively easy. Don't need to rely on a technology resources.
What do you dislike?
Need additional screen features such as the ability to have checkboxes, allow questions to be on left and right from a design viewpoint, and, provide more options for sorting in My Requests and more download capability throughout the application.
What business problems are you solving with the product? What benefits have you realized?
Trying to use this as a tool to track client requests. Not rolled-out yet.
What do you like best?
It can be a omprehensive solution ticketing system. It uses a external mailbox of the customer which allows the customer to control who will receive ticketing notification. This also allows versatility in managing the ticketing system.
What do you dislike?
Very difficult to keep the replies to the same ticket. You have to train the whole organization how to reply to tickets on a continuous basis.
What business problems are you solving with the product? What benefits have you realized?
We have been able to track outages at are call centers. This has allowed us to be more responsive.
What do you like best?
This software manages issues that need to be tracked and kept up with flawlessly
What do you dislike?
It requires a lot time time to create new issues
Recommendations to others considering the product
This will help you keep track of service related issues, call-in and requests with ease.
What business problems are you solving with the product? What benefits have you realized?
It allows me to communicate swiftly and professionally with clients and provide good customer service.
What do you like best?
The fact that I do not have to have continuous updates for the app
What do you dislike?
The interface is sometimes difficult to use.
Recommendations to others considering the product
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What business problems are you solving with the product? What benefits have you realized?
Support for clients
Keka HR Payroll Platform Key Clients
Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
Issuetrak has 3 plans,
- On-Premise USD 998.00 One-Time Payment
- Cloud USD 69.00 /User/Month
- Cloud+ USD 0.00
Issuetrak is the Help Desk Software used for the below functionalities.
Top 5 Issuetrak features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Issuetrak provides Phone,Business Hours,Online (Ticket) support.
Issuetrak is not allowing Free Trial.
Issuetrak provides Help Guides,Blogs,Video Guides for the software training.
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