Marg Invoca
Marg ERP 9+
4.5
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Pricing of Marg ERP-Pharmaceutical Industry Software
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- AI-Powered Call Tracking and Analytics
- Signal AI
- Cloud Security and Infrastructure
- Performance Marketing
- AI-Powered Call Tracking and Analytics
- Signal AI
- Cloud Security and Infrastructure
- Performance Marketing
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Phone,Email,Live Chat,Online (Ticket),Business Hours |
| Customization: | No |
| Languages Support: | English |
Who uses Invoca
Company Details
- Company Name: Invoca
- Headquarter: Santa Barbara,
Invoca Description
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User Reviews
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What do you like best?
I have 360 view of all of my call campaigns in a a single view with indepth knowledge behind
What do you dislike?
mobile version needed and easier setup of bundles
Recommendations to others considering the product:
yes makes tracking your campaigns much easier
What problems are you solving with the product? What benefits have you realized?
quality of calls in sales centers and leads quality- and on demand
What do you like best?
I like the ability to view real time call data and have access to these device specific call data.
What do you dislike?
How difficult is it to create bulk reporting or bulk changes. The searching capabilities are also very poor and shows broad matches to campaigns that I've filtered for,
Recommendations to others considering the product:
Being able to do bulk uploads of campaigns instead of sending a list of campaigns and phone numbers to invoca. At the moment we have to wait 3-5 business days depending on the number of campaigns before we can launch.
What problems are you solving with the product? What benefits have you realized?
Real time call reporting and being able to determine calls at the keyword level.
Also having limited toll free numbers through the client this has solved this issue by having multiple RP numbers to assign to campaigns. This way we know more about which keywords are bringing in calls and orders.
What do you like best?
I like how user friendly invoca in in comparison to our old software. It's very easy to navigate and set up campaigns.
What do you dislike?
I wish there was a way when creating ring pools that you can switch between local and Toll Free.
What problems are you solving with the product? What benefits have you realized?
The business problems that we are solving with invoca are how to track calls with call extensions from adwords and to better understand where are calls are coming from.
What do you like best?
Easy to listen to calls and see all details related to the calls so you know exactly the status of each call.
What do you dislike?
Can be more customizable to your company. Rather than having to go to many different places to set up a campaign can be all in one location.
We set up a campaign and then add them to bundles. It would be nice when setting up the call campaign itself, there is a question in there that asks what bundles we would like to add the campaign to. That way everything is in one place.
Also, it is so difficult when clients of ours already have invoca and incite us to their campaigns. It never works that way, only way we can set up companies the easiest is to put in their DID # which is syndicated. Seems like should be easier way when you work with other partners who have campaigns.
Recommendations to others considering the product:
Yes, it is nice to have other companies use it so we can set up syndicated campaigns.
What problems are you solving with the product? What benefits have you realized?
If calls are billable or not, confirming they have received it, where they came from etc.
What do you like best?
Integration with Salesforce is easy and invoice admin tab is an easy tool to set up.
What do you dislike?
The API Names of different fields. The customer service team should be available on phone than a ticket. Some confusion with using another CTI.
What problems are you solving with the product? What benefits have you realized?
Call Routing and important caller information capture in Salesforce.
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Frequently asked questions
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Invoca has 1 plans,
- Invoca USD 0.00
Invoca provides Phone,Email,Live Chat,Online (Ticket),Business Hours support.
Invoca is allowed 0 Days Free Trial.
Invoca provides Help Guides,Video Guides,Blogs for the software training.
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