Marg Inventory Source

Signed up with Inventory Source approximately 6 weeks ago. Had a bad start as they don’t offer on boarding as part of the process; you can request scheduled calls and ask questions, but you need to make mistakes first. Not exactly a good use of my time. I ended up switching to a competitor based in Boston after one of the integrations I was set up to use went down for two weeks. Communication and email comprehension was terrible from their low budget offshore support team, even telling me the issue had been fixed when it wasn’t. After I left, they refused to refund me the overpriced fees for their “services”, despite their systems not working as advertised. I was issued a small refund of $23 (services are $225+/month and I paid for two months) for the last two weeks for the one integration that wasn’t working. Good concept, but it’s a bush league operation run by 23 year olds who don’t understand things like vendor SLAs or meeting customer expectations they themself set.

I signed up with inventory source as the concept is wonderful, but I quickly learned that the execution is not there. Their support team often reply with brief answers that do not pertain to the actual problem. I signed up inventory source to provide access to 1 distributor because I wanted to test it out before adding more. I was also signed up with the distributor directly and had access to the distributor's data feeds but I preferred the convenience that inventory source was supposed to provide. The distributor had approximately 14,000 products but inventory source had listed 6,000 of the 14,000 products from many various different categories (lingerie, toys, etc.) under the category of "general". This basically made these products unavailable to add to my catalog as I couldn't transfer the "general" products to my website . Their fix was for me to change the category name. However, there is no way to differentiate 6000 products into their correct categories with only one category name to use. After complaining about the situation to inventory source, they blamed it on the data feed provided from the distributor. I had checked the data feed from the distributor prior to making the complaint and the category "general" was not the distributors data feed. I also contacted the distributor directly and they confirmed that they did not have a category of "general" . I quickly determined that I was not going to be able to resolve this issue and it would be best to stop using their services as I no longer trusted that the other data being provided was correct, such as the pricing, inventory or MAP policies. Thankfully my loss was minimal and lesson learned quickly.

Wasting of time and money. The concept may sound good but the execution is terrible. They promise automatization but they can not offer it. There is no way someone can actually bulk import listings in a marketplace no matter which supplier you choose. Their systems not working as advertised. Pay an overpriced fee and end up edit categories and title manually for each listing. Stay away

A huge waste of time and money. I paid a premium of $250/monthly to automate my existing online store with my supplier. I am looking to scale up and automate processes, so I figure let's give this software a try since it's compatible with Prestashop. My supplier is already listed in their directory--it'll be better than emailing my vendor all the time to process orders.I am giving this company this score for these reasons: onboarding team is sporadic (lack of cohesion within the team and I wonder if they're all on the same page with the data I keep sending over to them to setup automation because they keep asking me for the same thing over-and-over) it's been 3 weeks, and they still haven't fully set everything up, the technical team hasn't followed up after 3 days of putting in a request for integration, and for a company that has 24/7 support-- the support isn't available!Since I haven't used it and automation never happened with onboarding, I hope this company gives me a full refund--I have asked with no response so far.

Idea may sound good but it doesn't actually work and I keep on having different issues every few weeks that disrupts our business and causes us huge financial losses.They wouldn't notify you about known issues or that they need some information from you due to integration changes.You would see sudden stops of uploading tracking, stops of accurate inventory counts etc.We have had a huge net loss by using them and they have harmed our marketplace accounts and we haven't had any unique issues that would only affect us... seems like this would happen to anyone