Marg Intercom
Marg ERP 9+
4.4
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Intercom is a customer communication platform that helps businesses engage with their customers through live chat, email, and automated messaging. It streamlines customer support, sales, and marketing by enabling real-time conversations and AI-powered automation. Designed for businesses of all sizes, Intercom allows companies to interact with website visitors, answer queries instantly, and guide customers through their journey. Its chatbot functionality reduces the need for human intervention by automating responses, capturing leads, and providing self-service options.
Pricing of Marg ERP-Pharmaceutical Industry Software
Pricing plans
Introduce pricing plans
Simple, transparent pricing that grows with you. Try any plan free for 30 days.
Essential
USD 29.00 /per seat/mo, billed annually
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Fin AI agent • $0.99 per resolution
- Messenger
- Shared inbox and ticketing system
- Pre-built reports
- Public help center
Advanced
USD 85.00 /per seat/mo, billed annually
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Multiple team inboxes
- Workflows automation builder
- Round robin assignment
- Private and multilingual help center
- Includes 20 free Lite seats
Expert
USD 132.00 /per seat/mo, billed annually
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- SSO & identity management
- HIPAA support
- Service level agreements (SLAs)
- Multibrand messenger and help center
- Includes 50 free Lite seats
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Phone,Online (Ticket) |
| Customization: | No |
| Languages Support: | Dutch, English, German, Gujarati, Spanish |
Who uses Intercom
Company Details
- Company Name: Intercom
- Headquarter: San Francisco, California United States
Intercom Description
Intercom is an all-in-one customer engagement and messaging platform that helps businesses connect with their customers in real-time. It provides a combination of live chat, AI chatbots, email automation, and in-app messaging to improve customer support, drive sales, and enhance marketing efforts.
One of Intercom’s core features is its AI-driven chatbot, which automates responses to frequently asked questions, qualifies leads, and directs inquiries to the right department. This reduces the workload on support teams and ensures customers receive prompt assistance. Additionally, businesses can create automated workflows to streamline interactions and improve efficiency.
The platform’s unified inbox allows customer support teams to manage conversations from multiple channels—including website chat, email, and social media—all in one place. This ensures seamless collaboration between teams and faster resolution of customer inquiries.
For sales and marketing, Intercom offers tools to capture leads, send targeted messages, and nurture customer relationships through automated follow-ups. Businesses can personalize interactions based on customer behavior, ensuring more meaningful engagement and higher conversion rates.
Intercom also provides powerful analytics and reporting tools, allowing businesses to track customer interactions, measure support team performance, and gain insights into user behavior. Seamless integrations with platforms like Salesforce, HubSpot, Slack, and Zendesk make it a flexible solution that fits into existing workflows.
By combining automation, live chat, and data-driven insights, Intercom helps businesses deliver better customer experiences, increase retention, and drive growth.
Key Features & Specifications
Key Features:
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AI Chatbot & Automation – Automate responses, qualify leads, and provide instant support.
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Unified Inbox – Manage conversations from multiple channels in one place.
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Live Chat & Messaging – Communicate with customers in real time via web chat and in-app messaging.
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Email & Push Notifications – Send automated emails and push notifications for engagement.
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Lead Generation & Sales Support – Capture, qualify, and nurture leads efficiently.
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Customer Segmentation – Personalize interactions based on user behavior and data.
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Self-Service Support – Integrate with knowledge bases to allow customers to find answers quickly.
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Analytics & Reporting – Monitor customer interactions, team performance, and engagement metrics.
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Integrations – Seamlessly connect with CRM, helpdesk, and marketing tools like Salesforce, HubSpot, and Slack.
Key Features & Specifications
- Visitor Targeting
- Transfers
- Shortcut Messages
- Persistent Chat
- Offline Form
- Knowledge Database
- Co-Browsing
- Agent Scheduling
- Video Chat
- Call Me Option
Intercom Video
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User Reviews
WRITE A REVIEW
What do you like best?
The UI allowing to construct auto-messages
What do you dislike?
Intercom is an overpriced scam. They lure you in with nice looking features and then take advantage of the difficulty to later migrate to another product to extract ridiculous prices. Their new pricing pages are so opaque that it's impractical for you to get a good idea of the insanely high price you will have to pay as you grow.
Intercom is a grandmaster in fooling customers into drastically underestimating both the actual costs they'll end up paying as well as the costs of migrating away to another solution. In other words, setting up an expensive, painful trap for you. BE CAREFUL and don't make the mistake that we've done. Even if the new pricing they introduced recently somehow seems reasonable for your use case, keep in mind that they DO NOT GRANDFATHER PLANS. This means they can at any time give you a short notice before jacking up the prices in any way they want -- like they've done for us with a 5x (!!) increase over our previous costs. We had to face the hard choice between spending a lot of engineering resources to migrate to another service, or succumb and enrich an evil company.
And this came after a couple years using intercom with numerous billing errors, all of them (surprise..) significant overcharges, and all of them followed by heel dragging by their contemptuous customer support for months (before finally admitting their errors and providing the required refund...)
We think it's one of the most unethical companies around, pretending to care about their customers but actually blind to anything but their own revenue. Which isn't that surprising given the pressure of their VCs and their plans to IPO.. but the steep price of such pressure will be paid by YOU. Do not believe any of their marketing gimmicks -- make sure you fully understand their opaque, convoluted pricing structure, and if you're willing to pay the true (extremely high) price, insist that they guarantee you no pricing increases, ever. Alternatively, make sure you fully understand the extreme cost and disruption to your business that will be caused when a year or two down the road you won't want to be their exorbitant prices but will already be deeply integrated with their API etc.
Other customer engagement platform are gaining up speed quickly and my recommendation to you, especially in these Covid-19 days when minimizing expenses is vital, is to go with the far lower cost solutions out there, those who don't have such a horrendous record of trickery and contempt for their customers.
What problems are you solving with the product? What benefits have you realized?
Customer engagement
What do you like best?
The chat works, the messages are organized.
What do you dislike?
We have had two renewals without our consent. Both times we voiced our issues, tried to book calls with our account managers but surprisingly didn't manage to before our renewal date. The issues below:
- One of our main challenges is the issue with our help article import from Zendesk. Everytime we want to import a new article we need to either delete the existing articles one by one, or contact your support team to delete them, because the existing ones are not being overwritten, but duplicated. This is what your development team has told us. Obviously this is not how this should be working, but neither your support team, nor your development team have given us a viable solution.
- Agents using firefox have reported that the app doesn't behave correctly, it lags a lot.
Our experience with the support team has been bad. It takes multiple reminders to get an answer, days between responses and faulty solutions.
You are too expensive.
- The Intercom chat button doesn't show up to customers many times.
- The app is laggy and usually has updates without giving us any notice. Our team might be in the middle of helping a customer, when they are unexpectedly logged out. And that usually happens during high traffic shifts.
Our current account manager didn't have time to book a call and emailed us simply sending us the new invoice and introducing us to our new account manager.
What problems are you solving with the product? What benefits have you realized?
Our support team can reply to customer questions.
What do you like best?
Nothing at all, they have the worst product ever. I will move away from them the moment I will implement my new system. Just stay away
What do you dislike?
Horrible customer support (answer after 7 days)
No CSM involvement although I pay them $12,000 a year
They don't have any good features.
I've paid for a premium subscription and then stopped, and all the features just stayed on my page, but I can't use them. They don't deliver at all. Stay away!
Recommendations to others considering the product:
Just stay away from them, unless you can accept a 7 day for first response and a team that is only offering feature requests for things that are broken. I've had over 30 issues with them, they failed to help me with one. They screwed up my metrics, my data, and my life. The moment I will implement the new system I purchased, it's goodbye time for them. Can't believe I spent $12,000 on pure shit. I get better things in the crapper.
What problems are you solving with the product? What benefits have you realized?
Nothing. I plan to move from them the moment I implement a new system. Just stay away
What do you like best?
The inbox is easy to navigate and works well
Quick links and customer sidebar provides easy access to info
What do you dislike?
Complexity of pricing
Features are not keeping up with the market
Poor automation
What problems are you solving with the product? What benefits have you realized?
Chat support and customer onboarding has been great
Response from Kate Sugrue of Intercom
Thank you for taking the time to leave us this review. I'm glad to hear that you had a good experience with our Support and Customer Onboarding and thank you for being so candid about your dislikes.
We always welcome feedback on our pricing and products so, if you haven't already, please do write in to us via the Messenger. This way you can share more detail about the specific automation features you would like to see in the product and can chat to us about your pricing questions.
What do you like best?
Intercom was a terrific platform, very easy to implement and very easy to create campaigns. the learning curve was quite short compared to other similar platforms (crisp. It has really solid help files and the UI is quite excellent for how we were using it. I wish we could afford to keep using it.
What do you dislike?
The pricing, bar none. They fundamentally have it wrong. You pay for every conversation that you have with your customer. So everytime you engage with a customer and "activate" them, you see your costs go up. The more you engage, the more expensive the platform gets. You can never get to any economies of scale. Its counter-intuitive: you want to create great communication, but then you start cutting back to make sure its within your allocated budget. We went from around $400 a month to run the platform to forecasted to pay $1300 a month, and the only suggestion we got from the intercom team was to reduce the number of conversations with our customers. Umm, isn't this what your platform was about? And it was going to be even more expensive to implement bots. It may just very well be that a smaller SaaS business is no longer a desirable customer for Intercom (which is fine, every business needs to make these decisions - we average $7 ARPA monthly.
Recommendations to others considering the product
if you have few customers that you have high value relationships with, then I think intercom is a no brainer, it's easy and effective. However, if you have a freemium model or have a high volume of lower dollar subscribers, the costs quickly spiral out of control and you end up reducing communication to manage budget, which is a really terrible way to deploy a conversation marketing app.
What business problems are you solving with the product? What benefits have you realized?
It was a great way to have a conversational relationship with our existing customers and improved our retention and helped encourage upgrades with free users (we are a freemium SaaS app. But it got way too expensive and found the same benefits from crisp.com (although crisp isn't as easy to implement, so we did benefit from learning about conversational customer support from intercom so we could get through the tougher parts of replacing intercom with crisp.
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Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
Intercom has 3 plans,
- Essential USD 29.00 per seat/mo, billed annually
- Advanced USD 85.00 per seat/mo, billed annually
- Expert USD 132.00 per seat/mo, billed annually
Intercom is the Live Chat Software used for the below functionalities.
Top 5 Intercom features
- Visitor Targeting
- Transfers
- Shortcut Messages
- Persistent Chat
- Offline Form
Intercom provides Phone,Online (Ticket) support.
Intercom is not allowing Free Trial.
Intercom provides Help Guides,Video Guides,Blogs for the software training.
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