Marg Hotjar

They erased 1 year of recordings, they removed all my settings & setups, they toke all the money, they are definitely not recommended to any professional business or agency. Very slow & unprofessional support, they simply don't know their product.They will take your money, your effort & nothing will return. they will leave you with real loses and they don't care about you.

Very poor customer service and sales team. If you are looking for an enterprise agreement, Hotjar does not allow you to trial their service. I've been going around in circles with the support team for a week now. As a customer for 7 years, I've reached the end of my tether with them following other poor support cases and a number of system outages.

hotjar.recruitee.comCondescending patronizing attitudes, …rude and ill-mannered staff.

Very limited trial period with them. Software is bogus. Crazy Egg is way better and also FullStory. It seems they are trying to compete in a market where there are tons of other better players. I have also noticed that the browser is really slow when I have used Hotjar vs when I used Crazy Egg. I am currently using CrazyEgg and love it. Hotjar initially thought that there were no competitors in the market when they were founded except for Google Analytics.

The session recordings don’t work well for responsive websites and dynamic pages. The clicks are displayed on wrong areas and what users are seeing might not be what the user actually saw. It isn’t worth it if you have a responsive website and dynamic pages.