Marg Hippo CMMS

Scheduling and notification of jobs created.

Too much double work, no app for the phones

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Response from Fabio Carvalho of Hippo CMMS

Thank you for your feedback, Kenneth.

Our app is under development. In the meantime, please let us know if you need assistance using Hippo Mobile.

Warm regards,

Fabio Carvalho

Customer Success Adviser

866.956.2859 x 223 | f.carvalho@hippocmms.com

I like that this software will send a notification to our parts clerk when our on hand supply has been exhausted. I also like that we have all our calendar based scheduled PMs where they can be quickly accessed and veiwed.

I dislike the fact that there is nowhere to identify when a part is on order in the parts sheet. We keep over 5,000 spare parts in our facility and it gets VERY difficult for our parts clerk to keep up with what she already has on order when someone comes to her and asks about a specific part. We previously had a simple Excel sheet that had a column where she could enter how many were on order and when the order was placed so that all the maintenance techs could see it.

Also, I have quite a bit of trouble when using the program on a computer with Internet Explorer. It seems to run better on Google Chrome, but our IS department will not put Chrome on all our computers. I have spent three days trying to modify names of all our scheduled PMs (of which there are over 600, by the way) and half the time it isn't saving my changes. I am trying to only do ten to twenty at a time and saving often (as is recommended), but I lost over an hour's worth of work today because I kept getting an error and it wouldn't save.

What problems are you solving with the product? What benefits have you realized?

I love how I can pull data and enter my departmental KPIs in a few clicks. Searching for work orders is a breeze through the search by work order number feature on the top of the page. Putting in work orders is very easy. I really like the calendar view and how it is color coded for easy status checks. Setting up was very straight forward. I received plenty of help from knowledgeable staff. Monthly fees are competitive to others.

No app available for mobile devices. All of my facilities and staff utilize a mobile device to minimize paper work orders so I would love to see an app mobile version (not web mobile). I've used other CMMS in app versions and for the most part, it's easier to access and navigate. I also don't understand why I can't open a work order that has been closed by mistake. I have to create another WO, then assign/associate it with the closed one. Its redundant and cumbersome. I really wanted a CMMS that can accurately track individuals/staff members daily hours worked. This has been a bit of a deal breaker for me because I really need a feature that I can simply click on the employees name and it can show me what WO they are currently on and how many hours they put in for the day/week/month. Another feature I don't like is that resources have full access to WOs. It should be read-only for the information submitted by the requester. I've spent too much time correcting descriptions because resources accidentally deleted part of the message. Also, I've experienced critical outages with this software that has paralyzed my staff and facilities. It doesn't happen often but when it does, it hurts us tremendously. I would like to see some sort of "back logged/ cached" file system I could access in the event the site goes down. Lastly, when a work order is rejected, it does not notify the sender, so they end up calling/emailing about the status of their WO and more time is spent that way.

What problems are you solving with the product? What benefits have you realized?

Response from of Hippo CMMS

Hi Izzy,

Thank you for taking the time to provide us with your feedback. Several of your suggestions are on the development road map, as we understand the advantages you indicated. It is feedback such as yours that makes us continually improve our software.

Mel M.

There is the option to have multiple locations and user types.

There is no mobile application. I cannot setup preventative maintenance schedule based on the last service date. I do not like how I cannot run a maintenance history on a curtain time generated. I do not like I cannot run a report on the time I change not started to in progress to waiting on parts to invoicing to complete. It is only time of completion.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Response from Natasha Sidhu of Hippo CMMS

Thank you for the constructive feedback.

Please note that we can turn on Floating feature for PM's so that the next PM does not generate until the last one is completed. Setting up preventative maintenance based on last service date (Variable Schedule) is a great idea and I will definitely pass it on to our development team. Please note that Hippo Reports are based on Created Date and Closed Dates but we can run an extract to create a report for other status change dates.

Please feel free to reach out to us at support@hippocmms.com so that we can help you set-up extracts.

Natasha