Marg Helpy
Marg ERP 9+
3.8
Write Review
Pricing of Marg ERP-Pharmaceutical Industry Software
Pricing plans
Introduce pricing plans
Simple, transparent pricing that grows with you. Try any plan free for 30 days.
Basic
USD 15.00 //User/Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Privacy and Security
- Core Ticketing
- Customer Helpcenter
- KB and Communities
- Privacy and Security
- Core Ticketing
- Customer Helpcenter
- KB and Communities
Essential
USD 25.00 //User/Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Advanced Ticketing
- Live Chat
- Contextual Help Widget
- Multi Form Builder
- Advanced Ticketing
- Live Chat
- Contextual Help Widget
- Multi Form Builder
Total
USD 50.00 //User/Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Team Permissions
- Customer Announce
- Form Embed
- Advanced Chat
- Team Permissions
- Customer Announce
- Form Embed
- Advanced Chat
Enterprise
USD 0.00 /
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Multiple Accounts
- Full Whitelabel
- Resell Rights
- Product Embed
- Multiple Accounts
- Full Whitelabel
- Resell Rights
- Product Embed
Self Hosted
USD 40.00 //User/Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Privacy and Security
- Core Ticketing
- Customer Helpcenter
- KB and Communities
- Advanced Ticketing
- Live Chat
- Contextual Help Widget
- Multi Form Builder
- Team Permissions
- Customer Announce
- Form Embed
- Advanced Chat
- Privacy and Security
- Core Ticketing
- Customer Helpcenter
- KB and Communities
- Advanced Ticketing
- Live Chat
- Contextual Help Widget
- Multi Form Builder
- Team Permissions
- Customer Announce
- Form Embed
- Advanced Chat
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses Helpy
Company Details
- Company Name: Helpy
- Headquarter: Lehi,
Helpy Description
Key Features & Specifications
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Document Storage
Helpy Video
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User Reviews
WRITE A REVIEW
What do you like best?
What I liked the best about Helpy is its user interface, which has an environment very similar to that of an email platform, so learning to use it was a simple task. There are also other features that I like like as:
- It has a Recaptcha system to protect the spam help service.
- Integrates with Google Analytics to send usage statistics for reports and visualization.
What do you dislike?
I have encountered an inconvenience in the reports of the agents not displayed on the charts. The problem persists and support is not being of any help. So far your answers have been that the system works correctly.
Recommendations to others considering the product:
I think Helpy's help desk service is worth a try. It is an application that integrates with platforms such as Google Analytics to give more professional monitoring to its users. In addition, it is a stable and customizable platform.
What problems are you solving with the product? What benefits have you realized?
Helpy is a solution that has helped us solve customer service inconveniences to our company's users. With this software, we can respond immediately as we can connect it with all our social channels. It has also allowed us to track the agents' feedback with customers.
What do you like best?
Helpy meets all the requirements required by the organization where I work. I like it, because it has a help desk board in real time, which shows the cases received, pending and resolved, as well as the average response or resolution time. It also has a section of reports that provides information about the incidents by agent in an estimated date of time.
What do you dislike?
Honestly the interface has some resolution problems, since it is not fully responsive, so it does not adapt to some screen sizes, however, you can solve it by reducing or increasing the size in the browser.
Recommendations to others considering the product:
Helpy is an open source help desk solution. I recommend you review your offer of features, which will surely interest you, for example, chatbots to automate certain tasks, so as to reduce the work for your employees.
What problems are you solving with the product? What benefits have you realized?
My work involves monitoring our databases or tools in the cloud 24 hours a day, so Helpy plays a fundamental role in alerting agents about any inconvenience in any of the services. Currently we can evaluate the agents through their reporting tools, so that we can know their response time or resolution by incident.
Keka HR Payroll Platform Key Clients
Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
Helpy has 5 plans,
- Basic USD 15.00 /User/Month
- Essential USD 25.00 /User/Month
- Total USD 50.00 /User/Month
- Enterprise USD 0.00
- Self Hosted USD 40.00 /User/Month
Helpy is the Help Desk Software used for the below functionalities.
Top 5 Helpy features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Helpy provides Online (Ticket) support.
Helpy is allowed 0 Days Free Trial.
Helpy provides Help Guides,Blogs,Video Guides for the software training.
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