Marg HelpCrunch
Marg ERP 9+
4.8
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Pricing of Marg ERP-Pharmaceutical Industry Software
Pricing plans
Introduce pricing plans
Simple, transparent pricing that grows with you. Try any plan free for 30 days.
Standard (Live chat)
USD 15.00 //User/Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- 1 chat widget
- 3 chat auto messages
- 3 popups
- Help desk
- Knowledge base
- Full customization
- HelpCrunch branding
- Live chat support
- 1 chat widget
- 3 chat auto messages
- 3 popups
- Help desk
- Knowledge base
- Full customization
- HelpCrunch branding
- Live chat support
Premium(Live chat)
USD 25.00 //User/Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- 5 chat widgets
- Unlimited chat auto messages
- Unlimited popups
- Help desk
- Knowledge base
- Advanced customization
- Remove HelpCrunch branding
- High priority live chat support
- 5 chat widgets
- Unlimited chat auto messages
- Unlimited popups
- Help desk
- Knowledge base
- Advanced customization
- Remove HelpCrunch branding
- High priority live chat support
Enterprise(Live Chat)
USD 0.00 /
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Includes features of Premium plan
- plus
- 5+ chat widgets
- 20+ team members
- Personal onboarding assistant
- Includes features of Premium plan
- plus
- 5+ chat widgets
- 20+ team members
- Personal onboarding assistant
Standard (Live Chat and Email)
USD 29.00 //User/Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- 1 chat widget
- 3 chat auto messages
- 3 popups
- 3 email auto messages
- 1000 emails per team member
- Email forwarding
- Help desk
- Knowledge base
- Full customization
- HelpCrunch branding
- Live chat support
- 1 chat widget
- 3 chat auto messages
- 3 popups
- 3 email auto messages
- 1000 emails per team member
- Email forwarding
- Help desk
- Knowledge base
- Full customization
- HelpCrunch branding
- Live chat support
Premium (Live Chat and Email)
USD 49.00 //User/Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- 5 chat widgets
- Unlimited chat auto messages
- Unlimited popups
- Unlimited email auto messages
- 10
- 000 emails per team member
- Email forwarding
- Help desk
- Knowledge base
- Advanced customization
- Remove HelpCrunch branding
- High priority live chat support
- 5 chat widgets
- Unlimited chat auto messages
- Unlimited popups
- Unlimited email auto messages
- 10
- 000 emails per team member
- Email forwarding
- Help desk
- Knowledge base
- Advanced customization
- Remove HelpCrunch branding
- High priority live chat support
Enterprise (Live Chat and Email)
USD 0.00 /
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Includes features of Premium plan
- plus
- 5+ chat widgets
- 20+ team members
- 200000+ emails
- Personal onboarding assistant
- Includes features of Premium plan
- plus
- 5+ chat widgets
- 20+ team members
- 200000+ emails
- Personal onboarding assistant
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses HelpCrunch
Company Details
- Company Name: HelpCrunch
- Headquarter: Wilmington, Delaware United States
HelpCrunch Description
Key Features & Specifications
- Visitor Targeting
- Transfers
- Shortcut Messages
- Persistent Chat
- Offline Form
- Knowledge Database
- Co-Browsing
- Agent Scheduling
- Video Chat
- Call Me Option
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Community Forums
HelpCrunch Video
Alternative
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Keka HR Payroll Platform Screenshots
User Reviews
WRITE A REVIEW
What do you like best?
We started with Helpcrunch and have been on the system for over a year. Support was excellent starting off and it is much cheaper than competing products.
What do you dislike?
Unfortunately the bugs within the system has meant we have to look for alternative software.
What problems are you solving with the product? What benefits have you realized?
We use Helpcrunch to help improve our customer onboarding by sending them emails if they haven't completed a key step
Problem after problem. The chat bar disappears several times a day (for more than a month) because of their technology, their tool for sending emails to our customers is not at all developed (sending emails every day to my customers when I have unsubscribed for over a month now). Team not really professional, I will advise everyone to go your way. Competitive tools (and not more expensive than that) do a thousand times better! And of course, no compensation expected from them :) (I lost a lot of customers but no big deal)
After signing up for a demo account, they constantly continue to spam you endless regardless. If this is how they operate, concerned how they handle support.
What do you like best?
3-in-1... the chat/email/and ticketing systems in one spot works great for me. Being able to tag chats is another plus. I really enjoy being able to reply to a message and that will automatically be submitted to a visitor or customer if they are not on my website. From there, the customer has the ability to respond directly from the email. It is nicely streamlined.
What do you dislike?
Android app needs a lot of improvement. I was told an update would be ready in September 2019, but here it is nearly the middle of October. I would also like a capture form that allows customers and visitors to sign up for email campaigns (subscription list). I wish we could make the upload limit of the chat larger than what it currently is.
What problems are you solving with the product? What benefits have you realized?
I'm able to answer customer/visitor questions much faster versus my other method where I used a google form.
What do you like best?
Easy to use and intuitive GUI, not resource demanding
What do you dislike?
Patches and updates could be more frequent
Recommendations to others considering the product:
Meets all basic needs
What problems are you solving with the product? What benefits have you realized?
Got general helpdesk assistance
Keka HR Payroll Platform Key Clients
Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
HelpCrunch has 6 plans,
- Standard (Live chat) USD 15.00 /User/Month
- Premium(Live chat) USD 25.00 /User/Month
- Enterprise(Live Chat) USD 0.00
- Standard (Live Chat and Email) USD 29.00 /User/Month
- Premium (Live Chat and Email) USD 49.00 /User/Month
- Enterprise (Live Chat and Email) USD 0.00
HelpCrunch is the Live Chat Software used for the below functionalities.
Top 5 HelpCrunch features
- Visitor Targeting
- Transfers
- Shortcut Messages
- Persistent Chat
- Offline Form
HelpCrunch provides Online (Ticket) support.
HelpCrunch is allowed 0 Days Free Trial.
HelpCrunch provides Help Guides,Video Guides,Blogs for the software training.
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