Marg HelloFax

Je viens de recevoir le mail suivant sur notre adresse de support client :Dear Customer,You have received a FaxDate and Time: 08/27/2018 08:23 AMNumber of pages: 7Personal reference ID: ASE54368H.See Your Fax NowThank you for going paper-less!- HelloFax CrewIl s'agit à l'évidence d'une tentative d'arnaque, car ces gens n'ont certainement reçu aucun fax pour nous, d'ailleurs nous avons déjà un service de fax sans papier qui fonctionne très bien avec notre fournisseur de téléphonie (Keyyo), qui ne coûte rien en réception (inclus dans le forfait illimité voix), et en envoi de fax c'est à 1c/min.Qui peut donc faire confiance à des menteurs pareils ? Et j'ai l'impression que eFax c'est les mêmes, je me trompe ?

Attempted to send fax. Says fax "sent" though no time did I get an email notification like promised. Yes, I checked my junk mail. faxes are my history as "sent." I was never charged for them-- red flag-- and surprise! they were never received. Worst part is, I tried calling hellofax twice-- rings and rings. I sent two messages to customer support through the website over the course of 5 days, no response. All in a all a 0/10 experience.

Hello Fax was great when we first signed up. However, over the past several weeks we have been having major issues with sending faxes. When we attach the documents and send the fax only sends with the cover page. The support offered for this service is horrendous. Had to wait over 2 business days for an email response and they do not even offer chat or phone support. They were unable to even detect what the issue was and were extremely unhelpful. Unfortunately will have to switch our service elsewhere.

Do yourself a favor and find a different company! They aren't worth 1 cent! They have no customer support! There's no phone number. You have to email them. It takes them forever to respond. I've contacted them twice. The response I got from the first issue of my file not uploading was a joke. I told them in my original email that the file was a PDF with a size of 16.8 mb. They're response was to tell me what files can be uploaded with PDF being 1 of them with a maximum size of 40 mb. What kind of response is that? Plus it took 2 days to receive a response. She obviously didn't even read my entire email that was just 3 short sentences! I never did get an actual response as to why my file wouldn't upload. The second one I haven't even gotten a response to and it's been 4 days. I've even sent 2 follow ups! Save yourself a headache and spend your money elsewhere.

I have sent three faxes and I know I have the correct fax number and each time they've failed. I had to email them to get my refund but still haven't heard back. Turns out...I then signed up for efax and my transmission was successful. I am never using hellofax again. Plus the fact that my faxes sat in queue for like three hours and failed!