Marg HappyFox Chat

I like the fact that it's a real time tool.

It would be nice if you could automatically sign in and sign out.

Unable to upload a screen shot showing myself logged in and the version of software we're using. I tried several formats (PNG, PDF, DOC etc....

Our inside sales team can quickly and effectively answer customers immediate needs.

Puts us in contact with the customer faster than sending an email.

It has locked up on me a couple times. We have to uninstall and then re-install.

Order tracking, product troubleshooting, pricing and lead times.

I like the look and feel of the chat It works great with my business.

Problems with the chat. I like being remote so the app on my phone is a big issue. After 30 mins it always logs me off!!! You also can't set a distinctive ring tone for when a chat comes in.

Another issue is if your computer is on for a while or goes to sleep when it comes back on it says you are online even know you are offline. Toggle is stuck and doesnt work. Have to log out and log back in.

Fix the bugs.

Gives clients more options to get in touch.

Agents can see multiple chat windows. That is very helpful since most chats have some delay between messages.

"End chat" doesn't need to be an explicit step as Happyfoxchat made it. Chatra's continual chat is closer to the chat experience we want.

It takes two clicks to minimize the chat window, which should be just one click.

Custom variables for the visitors are not directly visible to agent by default.

This works fine for regular online support.

Just like all the live chat services out there, happyfoxchat gives you the ability to communicate with your visitors.

HappyFox is very user-friendly, especially when handling multiple chat windows, and is visually appealing as well. It is extremely simple to run reports and pull data (chat volume, agent leaderboard, missed chats and it integrates well with SalesForce too. HappyFox is customizable, easy to install on a company website and my agents love it. It

It does not appear to be possible for an administrator to log an agent off live chat, which can be frustrating if an agent leaves him or herself logged in and leaves their desk (as a workaround, we've been deactivating users. On other chat platforms, we've been able to see what customers are typing before they hit "send," which allows agents to plan their responses. Additionally, often HappyFox freezes (it'll appear that everything is normal, until you realize that the active chats on the left side of the screen and inactive and there are new chats that cannot be seen and we are forced to log out and log back into the platform. I also wish there was a way to search historical chats - there does not seem to be a way to filter historical chats, making it difficult to find one that you are looking for. There is also not a way to view chat comments by agent, you must open each individual historical chat to view customer comments.

The business problem we had was that we could not integrate live chat with SalesForce, our CRM, but were able to do so upon adopting HappyFox. Furthermore, it was difficult for agents to handle multiple chats because each chat was on a different tab - HappyFox creates a streamlined experience for fielding numerous chats. Our previous chat platform was a horrible customer experience on mobile since it was very outdated - HappyFox not only offers a much better customer experience but it follows customers around to each page of our website and tells us which page they are on.