Marg GreenRope

I like the fact is is a CRM tool, and LOVE Data base management tools to develop a book of business and organize my time.

WE are required to work off Ipads on the road meeting client, but we have had no personal training to use this app. The experience is poor, and difficulty to manage. Greenrope does not respond well to the ipad and therefore I don’t use it.

What problems are you solving with the product? What benefits have you realized?

Response from Alessandra Gyben of GreenRope

Hi Tammy! We see that your organization is till in the process of implementing the software and we do provide extensive training on how to use the system both on a desktop and via mobile during our onboarding process. Each training session is entirely customized to the needs of the company we are working with. We'd be happy to offer assistance if you'd like. Please reach out and let us know. We are always happy to help.

Once formatting issues are done, it is easy to send out to team and update contacts.

Formatting is not easy, adding and placing pictures is a challenge, when using the same newsletter, formatting is an issue - fonts have problems, depending on which is used. Space for images is limited.

What problems are you solving with the product? What benefits have you realized?

Response from Alessandra Gyben of GreenRope

Hi! We appreciate the feedback. We'd be more than happy to jump on a training session with you to review the email builder and give you best practices and tips for creating your templates. Please reach out and we can schedule something ASAP! Thank you for being a GreenRope user!

The email blast is part of their software and a 3rd party isn't needed.

When importing data, mapping can be time consuming. Email blasts are not as easy as they should be to create.

What problems are you solving with the product? What benefits have you realized?

Response from Lars Helgeson of GreenRope

Thank you for providing that feedback about our email builder. We continually endeavor to make our tools as easy as possible for our users.

You may not be using our EasyBuilder, which makes designing and building professional emails a snap with drag-and-drop WYSIWYG ease. Our customer service team is available to help you 24/7 via phone, chat, email, or screen share. We encourage you to reach out to us at any time - support is included free with your subscription.

If there's anything we can do improve your experience, reach out to us at any time. We'd love to show you how to turn your review into a 5 star experience!

The customer service and help aspect of GreenRope was extremely useful and always immediate to respond. Live chat function could answer questions quickly and efficiently

I found creating email templates to be difficult in GreenRope. Not enough flexibility in terms of creativity and design. The process to save templates and use them at a later point was confusing and not user friendly. Although the customer help was very useful, felt we utilized it too often

What problems are you solving with the product? What benefits have you realized?

Response from Alessandra Gyben of GreenRope

Thank you for the nice points you mentioned about our support team and how the system has helped you grow your network. Regarding the email templates, we'd be happy to jump on a call with you to assist with those and hopefully clear things up! Please reach out and we can set something up ASAP! Thanks for being a GreenRope User!

Easy to use and really functional for business, great client service and support so far.

There´s lefting some tools, like one to be able to delete different files at the same time in the storage, and a tool to be able to see the status of our contacts when we export a list, and also it has a low storage memory,

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?