Marg GoToMyPC

access to my pc for a one time few minutes , but then, the charges are coming month after month. calling th company, they claim by default it is set to auto monthly charges. when asking to show me proof that indeed i selected as such, they cant show original online document to support

they charge my account automatically every month, eventhough purchases for one time use. impossible to cancel, phone is the only options, hrs of phone calls playing music without anyone to help. super easy toenrole and pay money, totally impossible to camnvcell based on my experience

use a credit card that you can cancel, when decide to cencel your service, or else plan to be on the phone for days to get anyone to help you cancel if any

none

I have used Go To My PC since 2009 for light use from a remote office. It is a good product and worked well for me. However, i just converted full time to a home office and am now connected via a VPN, so I don't need GTMPC any more.

I paid A FULL YEAR IN ADVANCE - OVER $179 - in October. I called GTMPC to cancel service and request a pro-rated refund. They refused to refund any portion of the year's subscription. I asked to speak with a "supervisor" who also refused the refund. I think this is very bad business, especially for a long time customer.

Don't pay the annual subscription fee if you think you will have to cancel service before the year is up. THEY WILL NOT REFUND ANY PORTION OF YOUR FEE IF YOU CANCEL EARLY!

I want to receive a pro-rated refund of my annual premium. That is not a lot to ask from a reputable company.

It worked fine for 3 years. During that time that I didn't know about Chrome Remote desktop, it served my purposes.

DON'T GO WITH GOTOMYPC!!

After being with them for 3 years, I called in to cancel on Mar 22nd. They said that I would be cancelled at the end of the billing cycle, and that I would be emailed a confirmation email. I received an email on Mar 25 referencing case #07345827. Having dealt with them for 3 years, I assumed all was good and I could move on with my life.

I WAS WRONG.

I check my credit card bill to find out that not only was my account not cancelled, THEY HAVE BEEN BILLING ME FOR OVER DOUBLE MY ORIGINAL RATE FOR THE PAST 2 MONTHS.

Furious, I called in to find out what was going on about 30 minutes ago. The call was immediately picked up. Not only was the person who answered unable to speak or understand English (not a native speaker by their own admission, they got mad at me when I asked for a manager. He angrily told me he could help me, and I told him NO, I would like to speak to a manager. Instead, the phone went silent and I heard nothing for the next minute. It seems like he just put the phone on the table or on hold.

Hearing how angry he had been and unwilling to help, I suspected he was up to funny business and hung up and immediately called back. This time, I was put on hold and got hold music.

I hung up again and called back, hold music. This time, I left it on hold, and called back on a 2nd phone line. Hold music again.

Guess how long I have been on hold now? The clock is at 23 minutes.

These guys are scammers. Don't pay for their services. They hire shady reps to field calls who probably get in trouble when people want to cancel. They don't hesitate to give attitude or blatantly hide when you try to figure out WHY THEY ARE STEALING YOUR MONEY.

Seriously, don't support GOTOMYPC!

Go with Chrome Remote Desktop. It's free and is a much better interface!

I will be reposting this to every review site I can find.

Use Chrome Remote Desktop instead. It's FREE!

None. I cancelled and they raised me to a higher rate. Now their non-english speaking phone rep is hiding from me.

Stable, easy to use program. Reasonably user friendly

I've been a customer of gotomypc.com for 7 years. I've been on a 4 pc plan for 5 of those 7 years at a plan rate of $297 per year, with auto renewal. The auto renewal this year came in at a cost of $919.68 per year. That is a two thousand percent increase. Calling them resulted in the same 40% discount mentioned by another reviewer. Even with the discount, that was still more than double the price. The representative, a supervisor, indicated that I had been receiving a discount for the previous years that had now expired. I was never told I was getting a discount. No discount is detailed on the previous years receipts.While I've found the software easy to use, Loved the product, but moving on, and have no thoughts of returning to them, now it's the principle.

Be exceptionally careful with renewals and billing

Remote computer access has lots of benefits, allowing for a more flexible working environment. Was happy with Gotomypc for years, until the price increase this year -- simply not worth their rates. $297/year was reasonable. Even a modest increase - 3.5, even 10% might still be reasonable. I cannot understand who in the company would believe they would retain a loyal customer taking the cost from $297 a year to $919.

It's a solid program and we've used it corporate-wide for about 6 years. Technically I have no issues with it.

The price gouge is puzzling - If they are finding people to pay almost $900 for the same (single seat that you can source for a fraction of that (sometimes free, then God bless them. I for one will not be one of those saps. Our entire company has canceled.

Find a cheaper solution. There are many alternatives. There is nothing proprietary or special about this product.

Office access from home.