Marg GetResponse

Not much. I'm soon leaving for Constant Contact.

For the sake of contributing something, I'll say that the drag-n-drop feature is decent, when it works. The HTML bunches into one unintelligible blob, so unless I build it from scratch to begin with, there's no hope of making minor tweaks or edits. Also, using the HTML editor breaks the drag-n-drop feature, so it's hopeless anyway.

The customer service (both phone and chat - baffled representatives who have no idea how to fix my problems or interface, not particularly friendly, and typically ending our conversation with "Sorry I can't help you - Is there anything else I can do for you?"

...No.

Also, fix your GUI.

Unless your layout is incredibly simplistic: Good luck.

I'm in commercial real estate. I have a constantly changing property list that has never, ever looked even halfway decent and constantly breaks with GR's dated, clunky GUI.

In concept, this system appears to have everything a company would need to satisfy a wide variety of marketing automation requirements. It seems to check all the boxes. But when you look deeper, you realize there are serious flaws that make it worthwhile for those with very basic requirements. If you need to get leads created in GetResponse into SFDC, don't bother. It's not going to happen.

The online tech support team cannot provide in-depth support for all of the product features (especially anything that has to do with their SFDC Integration App available on the AppExchange. Said app is seriously broken; synchronization between GetResponse campaigns and SFDC is spotty and we are unable to get leads that are created in GetResponse to be created in SFDC. You cannot use forms that you build in the form builder on GetResponse landing pages; you need to use a stripped down version of a form tool that has serious limitations (cannot even make fields required!. Using forms on external landing pages requires a great deal of customization/javascript programming (no cookies for repeat downloads, no ability to have fields dependent upon each other, etc.. Very disappointed with this product.

Run, don't walk away if you need anything other than the very basic of marketing automation functionality.

We wanted to use GetResponse as a temporary 'bridge' system that would allow us to carry out basic marketing functions (outbound email and landing page/form processing during a migration from Pardot to HubSpot. Unfortunately, serious limitations with the software make it difficult to identify any business problems or benefits that I would highlight. I guess it is allowing us to get lead data (though limited into their database. And the price is very affordable - but it's readily apparent that you get what you pay for. We still have yet to find a way to get our leads automatically synced/created in SFDC. So we're looking at manually downloading from GetResponse and importing into SFDC. However, since we cannot make form fields on forms required, and we have certain fields that are required for SFDC lead processing (Apex rules/triggers, even if we did get the SFDC integration up we cannot be sure that leads will be processed accurately.

Seemed like a good program at first glance

So I signed my small business up for their free trial and quickly learned that my existing database was slightly larger than the trial version would accommodate. I called their customer support number and was told to use the system with my full database would require I sign up to try it or just input part of my database and not all of it for the free trial version. I had a lot of questions about different things I needed the system, to do for me that couldn't be answered without trailing it.

t thought this would be the program I wanted to use long term so I went ahead and signed up for the 1 month program without a long term contract I thought I could quickly assess the program and make sure it was the right fit for my business. I immediately got on a training call to learn more about the back end. I can create an email and have used automation before and their system seemed to provide GREAT tools for that.

What I needed was the ability to also connect the emails to my website pages and after a frustrating training call with a trainer that wasn't sure about more of the features I needed and had to keep putting us on hold to go ask someone else, we finally found out that the system wouldn't do everything we needed.

I asked for my account to be cancelled and asked for a refund of the money I had paid since I had done absolutely nothing with their system at this point. never created an email and never sent one.

A couple weeks later, I get another charge for another month on my card from Get Response. When I called to ask why I was told I had to go online and cancel my own account.

The person I spoke to listened to what I had to say about the training and only signing up because the parameters of the free trial would not let me use my full database to send an email out. She explained they typically don't issue refunds and that it was in their terms of use that they don't. She said she would send the details to the billing dept.

So today I get an email stating they would refund the last payment charged to me but would not refund the first one. Within a week I cancelled the service without ever using it AFTER a call with a trainer to determine the system would not do what I needed it to do.

Had someone been able to answer that question for me before I signed up, I never would have.

Now I am out $160 for nothing. While it's not a huge amount of money, I am a small start up business and every penny I earn is spent on expanding the business and this is now just money wasted.

Very frustrating process and very poor customer service from this company.

Know for sure this meets your needs both now and in your future otherwise you pay the price without receiving anything in return.

Cannot connect to my website to track both email and webpage visits.

I find the platform very easy to navigate, and the email builder is one of the better ones.

We called multiple about our GetResponse.com contact form on the website getting "spammed" with generated email address. Some times we could see that around 100 accounts per minute registering with random numbers and letters as the name. We thought we had the problem fixed with support team only to discover that the billing team was not willing to credit our account for the list extension fee.

GetResponse is the only company I find that charges per contact list. It doesn't matter if the contact is on multiple lists, it counts every time.

We were looking for a replacement email newsletter solution when our old provider was bought and the service shut down.

It is ok honestly it is lacking in a lot of areas for my business and so i used something eles intirely

I just has list managements and that is it.

make sure you have another system to run with it

none it didint solve any/.