Marg Genesys PureEngage
Marg ERP 9+
4.4
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Pricing of Marg ERP-Pharmaceutical Industry Software
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Genesys PureEngage
USD 0.00 /
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Channels
- Notifications
- Targeted Emails
- In-App Messaging
- Session Routing
- Session Queuing
- Concurrent Calling
- Customization
- Conversation Archiving
- Lead Development
- Knowledge Base
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Channels
- Notifications
- Targeted Emails
- In-App Messaging
- Session Routing
- Session Queuing
- Concurrent Calling
- Customization
- Conversation Archiving
- Lead Development
- Knowledge Base
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Phone,Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses Genesys PureEngage
Company Details
- Company Name: Genesys PureEngage
- Headquarter: Daly City,
Genesys PureEngage Description
Genesys PureEngage Video
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User Reviews
WRITE A REVIEW
What do you like best?
Configuration systems when started clear systems
What do you dislike?
when documentation is not complete , and have with it problems
Recommendations to others considering the product:
yes
What problems are you solving with the product? What benefits have you realized?
konowlage
What do you like best?
Customer support is fast and very helpful.
What do you dislike?
Disparity between real-time and historical reporting
What problems are you solving with the product? What benefits have you realized?
Omnichannel support
What do you like best?
Reliable and feature rich. Suitable for an organisation of approximately 600 agents.
What do you dislike?
Moves, adds and changes take too long are expensive and risky to implement.
Recommendations to others considering the product:
Go with Genesys cloud
What problems are you solving with the product? What benefits have you realized?
Using a hosted instance means a fully managed opex solution.
What do you like best?
The ability to be agile in our enviornment. Spooling up MPLS and creating new call centers are all possible by PEC
What do you dislike?
Recent outages base on the cassandra database issues. Small Loss of confidence in the the platform
What problems are you solving with the product? What benefits have you realized?
IVR self service. We increased our self service from 4% containment to 12% containment by utilizing PEC
What do you like best?
Our company has been a long time user of PureEngage - the technology is a solid part of our enviroment.
What do you dislike?
The historic support in this space has been spotty - leading to some dicey decisions in our longer term strategy.
What problems are you solving with the product? What benefits have you realized?
Routing use cases to our agents
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Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
Genesys PureEngage has 1 plans,
- Genesys PureEngage USD 0.00
Genesys PureEngage provides Phone,Online (Ticket) support.
Genesys PureEngage is allowed 0 Days Free Trial.
Genesys PureEngage provides Help Guides,Video Guides,Blogs for the software training.
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