Marg FreshMail

Freshmail have no respect for their customers at all.I am new to email marketing, i turned up with my email addresses that have been collected from my own customers. I signed-up for and paid for 3-months worth of activity as suggested by the pricing plan (to save money) and then built and sent out my first email.I was then told that the campaign had been paused and that i had to remove all my data. Freshmail were not happy with the quality of my data (from my own customers).If i could not prove they were all double opt-in i had to remove them and i could not email them again. I also can not get back the money for my 2nd and 3rd month of service that they are now refusing to provide me with!Where else can a company charge you for a service they simple refuse to deliver for no good reason and you simply have to say 'ok'.I can not strongly enough warn you off this company.Working with Freshmail has been nothing short of a scam. I have basically given away 3-months worth of money for nothing...Horrible service, horrible company!

Sadly 1 star very generous, I found that their server was blocked and they failed to deliver a large element of a campaign that was time critical, only to be fobbed off with it being my fault as I did not use double opt-in; the mailing list had been just imported, so totally irrelevant. Add to that the software keeps flicking between English and none English language make this a very poor experience. Save you money and look elsewhere.

Unreliable. Links in our newsletters were consistently flagged as malicious by receiving email systems. Lists that we had double-opt-in proof of were labelled by Freshmail as "high risk". In the end, we simply couldn't trust that we could send emails to our verified lists that would not be seen as malicious or spam. It was worthless.

Freshmail has the worst customer service I've ever had to deal with. I own a small startup with only about 300 emails on our list, which Freshmail has decided to take hostage along with the email lists of what I assume are many other companies. The justification they have given is that they cancelled all free accounts, and claim they sent notifications which I did not receive. As an email marketing company, you would think they could make sure that emails get to people. I had an employee working on solving the problem for weeks before having to step in myself, yet the problem has still not been resolved. At first they were demanding a payment of £300 in order to retrieve our email list, which was then reduced to £108 under the pretence of signing us up for the smallest package, as the free one had apparently been discontinued. However, when I went to their website to confirm something, the free package is still listed on the page, clear as day. They have been terrible responding to emails, and we have had to contact them through multiple channels to keep the conversation going. They promise to respond within certain time periods and then don't, assuming we will forget about the issue, wasting both our time and their own. They also have been caught changing their story, first claiming that the £300 was for "engineering resources" to undelete our emails, then saying that they stopped our list from being deleted. Do not use this service, there are many others on the market who will not try to scam you or hold your data hostage.