Marg EvantoDesk

PROS & CONS

What are the best aspects of this product?

I searched for months for a ticketing system that had all the features I needed. I even created a spreadsheet with all the features and these guys are the only ones that had everything.

What aspects are problematic or could work better?

The only think I can say here is the user interface but you get used to it and they are working on improving it.

What features/services would you like to see in future versions of this product?

Just make it look a little more user friendly.

What specific problems in your company were solved by this product?

People would email me tech support issues but if I was with a client or they emailed someone that was on vacation or no longer working with us they would go unanswered. Now clients have one email to use and we can assign it to the appropriate tech.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

We are a small team of 5 and not all IT literate so we needed something easy to use so we could organise our box delivery queries. Evantodesk fitted the bill and has been rock solid and all the team enjoy using it on pc or on their phones. The automations help massively too and have definitely saved us lots of time. The layout UI is great, simple and configurable.

What aspects are problematic or could work better?

Honestly nothing. Perhaps the reports could update more regularly but not an issue for us currently.

What features/services would you like to see in future versions of this product?

We want it to be integrated with our accountancy software - and they have said they are working on this but apart from that it has all we need.

What specific problems in your company were solved by this product?

We run an organic box delivery service and using just outlook and a shared inbox resulted in missing emails as the team assumed someone else was dealing with it. And we'd miss order notifications and communicating between the admin staff and the food team was poor as we had no channel. Evantodesk has resolved all of that, we can collaborate on queries and it ensures we never miss anything. Our customer service rating has shot through the roof and our business has grown.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

I searched for months for a ticketing system that had all the features I needed. I even created a spreadsheet with all the features and these guys are the only ones that had everything.

What aspects are problematic or could work better?

The only think I can say here is the user interface but you get used to it and they are working on improving it.

What features/services would you like to see in future versions of this product?

Just make it look a little more user friendly.

What specific problems in your company were solved by this product?

People would email me tech support issues but if I was with a client or they emailed someone that was on vacation or no longer working with us they would go unanswered. Now clients have one email to use and we can assign it to the appropriate tech.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

We are a small team of 5 and not all IT literate so we needed something easy to use so we could organise our box delivery queries. Evantodesk fitted the bill and has been rock solid and all the team enjoy using it on pc or on their phones. The automations help massively too and have definitely saved us lots of time. The layout UI is great, simple and configurable.

What aspects are problematic or could work better?

Honestly nothing. Perhaps the reports could update more regularly but not an issue for us currently.

What features/services would you like to see in future versions of this product?

We want it to be integrated with our accountancy software - and they have said they are working on this but apart from that it has all we need.

What specific problems in your company were solved by this product?

We run an organic box delivery service and using just outlook and a shared inbox resulted in missing emails as the team assumed someone else was dealing with it. And we'd miss order notifications and communicating between the admin staff and the food team was poor as we had no channel. Evantodesk has resolved all of that, we can collaborate on queries and it ensures we never miss anything. Our customer service rating has shot through the roof and our business has grown.

Are you a current user of this product?

Yes