Marg Ecomdash

Low price. Listing overview is good. You know which marketplace the product listed or not. Sync time and listing&updating listing are pretty fast. I meant only these three aspects are fast.

If your inventory generally simple and does not require many attribute, ecomdash will be ok for your size of the business. I have over 25K skus and all of them are unique by attributes.

First, ecomdash is very slow. Page loading and file exporting sometimes take forever. I'm with spectrum business, so internet speed is not obstacle, and performing good with other website. However, ecomdash page loading time can take up to 40 seconds, and exporting a 5 skus can take 40 minutes. Really?

Server seems not reliable. If you update the listing information then save the page, ecomdash will display same old information because of page glitch. Especially variation, and variation image. Seriously, I need to reload page more than 10 times to check if variation image actually listed or not.

Second, no variation support for Amazon. So If you have multiple Amazon account or selling on Amazon international (Amazon.uk, Amazon.ca, etc., you need to create variation listing each site and can sync on ecomdash. There is no option you can add description, shipping template nor any details of attribute. Can you really call ecomdash as a multi channel listing tool??

Third, yes they support chat, phone, email support at no extra charge. However, you will not get an answer for what you are looking for. The biggest reason I do not wish to continue service with ecomdash is the support. Support rep will be nice. But just nice... never will get to the answer you are looking for. Always gave me information that I didn't ask for. Maybe they are just trained not to say something ecomdash can't do.

ecomdash starter pack is only $60 per month. I think it is good for starter pack. I would not pay more for my business size, since ecomdash can not handle for more than that.

If you have simple standard product and small inventory, ecomdash is ok. Small product line, similar attributes among product will be ok to manage with ecomdash. Starter pack is always good. However, if your business size require more than starter pack, I want you to reconsider other platform.

I was looking for multi channel listing platform & inventory management solution. ecomdash can only solve partially what my business needs. I wouldn't say there was a benefit from using ecomdash as multi channel listing solution.

PROS & CONS

What are the best aspects of this product?

They are extremely inexpensive, their initial customer servvce was great...but you get what you pay for

What aspects are problematic or could work better?

They have a very limited number of API calls that they can tolerate that prevented us from being able to use it.
Even though they give you a "free trial" they require a credit card. MAKE SURE TO CANCEL IMMEDIATELY if this product is not for you. This is where their customer service breaks down tremendously.
If you do not formally cancel your account before the trial is up they charge you.
No problem, as soon as I saw the charge I contacted them to tell them (that they can see we never used the account, just forgot to cancel and could they just make sure the account was cancelled and refund us. THEY REFUSED TO refund the charge. They said they had to keep the charge because of all the work that went into them pushing and pulling information. I explained many times over that they can plainly see that we did not upload or integrate with anything so we are paying for absolutely nothing.
They then told me that they billed in arrears, then told me they were billing me for the month that they gave me a free trial, then told me that they were billing me for March. After all this run around I explained that I had not used their service at all and that I had no intention of using it as it did not work for us..they still refused to refund our credit card. STAY CLEAR OF THESE GUYS...Great at the start and then once they have your money they let you down, WAY down. We went with SellerActive...much more customer focused and wonderfully priced.

What features/services would you like to see in future versions of this product?

Get a team of customer service people who can think outside the box

What specific problems in your company were solved by this product?

None

Are you a current user of this product?

Yes

What do you like best?

What do you dislike?

PROS & CONS

What are the best aspects of this product?

They are extremely inexpensive, their initial customer servvce was great...but you get what you pay for

What aspects are problematic or could work better?

They have a very limited number of API calls that they can tolerate that prevented us from being able to use it.
Even though they give you a "free trial" they require a credit card. MAKE SURE TO CANCEL IMMEDIATELY if this product is not for you. This is where their customer service breaks down tremendously.
If you do not formally cancel your account before the trial is up they charge you.
No problem, as soon as I saw the charge I contacted them to tell them (that they can see) we never used the account, just forgot to cancel and could they just make sure the account was cancelled and refund us. THEY REFUSED TO refund the charge. They said they had to keep the charge because of all the work that went into them pushing and pulling information. I explained many times over that they can plainly see that we did not upload or integrate with anything so we are paying for absolutely nothing.
They then told me that they billed in arrears, then told me they were billing me for the month that they gave me a free trial, then told me that they were billing me for March. After all this run around I explained that I had not used their service at all and that I had no intention of using it as it did not work for us..they still refused to refund our credit card. STAY CLEAR OF THESE GUYS...Great at the start and then once they have your money they let you down, WAY down. We went with SellerActive...much more customer focused and wonderfully priced.

What features/services would you like to see in future versions of this product?

Get a team of customer service people who can think outside the box

What specific problems in your company were solved by this product?

None

Are you a current user of this product?

Yes

The service works for its intended use— most of the time. We use this for managing an e-commerce marketplace channel and it drastically reduces the amount of manual work I have to put into keeping up with purchase orders.

The customer service is awful. They do not know how to use the software, will evade your questions, and sometimes just outright not respond to you. They do not “reply all”, so you can never have a group conversation between them and the other marketplace customer support that you are trying to integrate.

The software imports and exports our orders and tracking IDs between two different backend systems to automate our marketplace, this would be great if it worked 100% of the time. This software is more like 75% complete, but it still saves me time on those 75% if marketplace orders that I don’t need to manually touch.