Marg Dialpad Contact Center

Marg ERP 9+

Dialpad Contact Center is an AI-powered call center that enables real-time transcriptions, sentiment analysis, and combat cards to let your customers engage more deeply. It allows you to deploy online contact centres and agents all around the globe in just a matter of minutes, so you can stay connected to your contact center no matter where you are or what device you're using. Customers can pick interactive voice answers by key or voice in minutes and extract customer feedback in real time. With agent help cards that appear at the right time, you can provide more customized client experiences. It helps you assign appropriate agents to customers, depending on their skill level and availability. With emotional IQ and action items, you can get the quickest, most accurate transcribing in the market. It equips managers with tools like Take-over, Barge-in, and Listen-in controls so they can inspect when necessary. Additionally, managers can get real-time feedback on how

Pricing of Marg ERP-Pharmaceutical Industry Software

Pricing plans

Introduce pricing plans

Simple, transparent pricing that grows with you. Try any plan free for 30 days.

Pro

USD 75.00 //User/Month

USD0.00

Perfect for your business requirements and platform usage.

BOOK A DEMO
WHAT YOU WILL GET
  • Unlimited SMS & MMS
  • Help Desk integrations
  • 24/7 Phone Support
  • Unlimited SMS & MMS
  • Help Desk integrations
  • 24/7 Phone Support

Enterprise

USD 0.00 /

USD0.00

Perfect for your business requirements and platform usage.

BOOK A DEMO
WHAT YOU WILL GET
  • Includes features of Pro plan
  • plus
  • Custom business rules
  • 99.9% Uptime SLA
  • 24/7 Phone Support
  • Dashboards & reporting
  • Includes features of Pro plan
  • plus
  • Custom business rules
  • 99.9% Uptime SLA
  • 24/7 Phone Support
  • Dashboards & reporting

Key Specification

Other Categories:
Deployment:
Customer Support:
Customization: No
Languages Support: English

Who uses Dialpad Contact Center

Personal
Personal
StartUps
StartUps
SMEs
SMEs
Agencies
Agencies
Enterprises
Enterprises

Company Details

  • Company Name: Dialpad Contact Center
  • Headquarter:

Dialpad Contact Center Description

Dialpad Contact Center Video

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User Reviews

WRITE A REVIEW
quotes

What do you like best?

It is easy to use when it is working. You can text or call from your computer making things work faster.

What do you dislike?

It is always down and has a lot of glitches. The company has to send out "working on dialpad issues" frequently

Recommendations to others considering the product:

Work out the glitches.

What problems are you solving with the product? What benefits have you realized?

Quick and easy communication

- User in Staffing and Recruiting

quotes

What do you like best?

Integration into our infrastructure and microsoft

What do you dislike?

Consistent small bugs/issues/glitches/slowdowns but typically not "real isues". Stupid issues that something like exiting and re-opening the app helps or maybe it's just "a bad day" in the dialpad network. At the end of the day though these issues are never deal breakers and we're still able to place and make calls.

What problems are you solving with the product? What benefits have you realized?

It's nice to be able to go back into the helpdesk call queu and review calls.

- Administrator in Information Technology and Services

quotes

What do you like best?

I like having everything I need in one area

What do you dislike?

It is difficult to do conference calls and calls often drop when doing a conference call.

What problems are you solving with the product? What benefits have you realized?

They have a help bar in the app that really helps when confused

- Bryce M

quotes

What do you like best?

The accessibility I have to my voicemail and the user-friendly Dialpad Contact Center.

What do you dislike?

There is nothing I dislike about it. Overall, it's wonderful.

What problems are you solving with the product? What benefits have you realized?

I have not experienced any problems with Dialpad Contact Center.

- User in Higher Education

quotes

What do you like best?

I love the HubSpot integration and the easily searchable history/notes.

What do you dislike?

Every once in a while it will glitch, but it is usually resolved quickly.

Recommendations to others considering the product:

They are quick to help when you need it. They will investigate your issues thoroughly.

What problems are you solving with the product? What benefits have you realized?

No current problems. Their support team is quick to help.

- User in Machinery

Keka HR Payroll Platform Key Clients

Frequently asked questions

Everything you need to know about discovering, comparing, and choosing the right AI software for your business.

Dialpad Contact Center has 2 plans,

  • Pro USD 75.00 /User/Month
  • Enterprise USD 0.00

Dialpad Contact Center is allowed 0 Days Free Trial.

Dialpad Contact Center provides Help Guides,Blogs for the software training.

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