Marg Deskero

Marg ERP 9+

The Deskero help desk software is designed to help resolve tickets faster, with more consistency and accuracy. You can assign rules to route multiple SLAs to their respective workflows. The software enables users to contact customers using multiple channels as per choice and requirement, such as via phone, chat, email, or social media. The software displays the ticket status and also who is handling it to avoid service duplication. Deskero also comes with a knowledge base feature that facilitates compiling customer queries and structuring them into retrievable FAQs. With the escalation feature, you can route challenging tickets to in-house experts. Other necessary features include a self-service portal and live chat.

Pricing of Marg ERP-Pharmaceutical Industry Software

Pricing plans

Introduce pricing plans

Simple, transparent pricing that grows with you. Try any plan free for 30 days.

Grow

USD 12.00 //User/Month

USD9.00 /User/Month

Perfect for your business requirements and platform usage.

BOOK A DEMO
WHAT YOU WILL GET
  • Social network ticketing
  • Automatic assignment
  • Live chat
  • Desktop notifications
  • Full APIs
  • Social network ticketing
  • Automatic assignment
  • Live chat
  • Desktop notifications
  • Full APIs

Business

USD 30.00 //User/Month

USD25.00 /User/Month

Perfect for your business requirements and platform usage.

BOOK A DEMO
WHAT YOU WILL GET
  • Complete multi-channel
  • Ticket assignment rules
  • Chat & feedback widget
  • Service levels
  • Scenarios (automation)
  • Complete multi-channel
  • Ticket assignment rules
  • Chat & feedback widget
  • Service levels
  • Scenarios (automation)

Premium

USD 120.00 //Month

USD90.00 /Month

Perfect for your business requirements and platform usage.

BOOK A DEMO
WHAT YOU WILL GET
  • Multi-brand management
  • Time tracking
  • Extended business & logic rules
  • Free internal agents
  • Extra support & customizations
  • Multi-brand management
  • Time tracking
  • Extended business & logic rules
  • Free internal agents
  • Extra support & customizations

Key Specification

Other Categories:
Deployment: Cloud Hosted
Customer Support: Phone,Business Hours,Online (Ticket)
Customization: No
Languages Support: English

Who uses Deskero

Personal
Personal
SMEs
SMEs
Enterprises
Enterprises

Company Details

  • Company Name: Deskero
  • Headquarter: london, London United Kingdom

Deskero Description

Key Features & Specifications

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Customizable Branding
  • Ticket Management
  • Surveys & Feedback
  • Known Issue Management
  • Knowledge Base
  • Contract (SLA Management)
  • Community Forums
  • Automated Routing
  • Alerts (Escalation)
  • Self Service Portal
  • Live Chat
  • Document Storage

Deskero Video

Keka HR Payroll Platform Screenshots

User Reviews

WRITE A REVIEW
quotes

What do you like best?

Helps manage clients in an easy to learn manner

What do you dislike?

Lacks some features of competing products

What business problems are you solving with the product? What benefits have you realized?

Client management

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quotes

What do you like best?

Simple product easy for use, it was easy to use and help was provided in the event of an issue.

What do you dislike?

The setup in the Infrastructure could be smoother, it all depends on managements expenditure they will put forth in a product

Recommendations to others considering the product

Its a very simple

And straight forward application to use

What business problems are you solving with the product? What benefits have you realized?

Tracking, measure incidents, manage tracking for daily tasks and projects, provides good accountability

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quotes

What do you like best?

Usability and adaptability make Deskero a keen answer for organizations in any industry, arranging work processes consistently and giving administrators a chance to focus on the main thing: fulfilling clients.

What do you dislike?

Absence of a database interface with our BI devices. It makes them report instruments installed and takes into consideration information download yet must be done physically.

Recommendations to others considering the product

In the event that you can't quantify your I.T. demands/episodes, how might you oversee them? Deskero enables you to gauge, with the goal that you can oversee. I analyzed a few arrangements previously attempting Deskero, and for value versus highlights, I observed Deskero to be our best fit

What business problems are you solving with the product? What benefits have you realized?

Seamless integration with our past system made the progress simple on our clients and enabled us to develop and build up our group to serve the whole organization. Deskero's group had the ability to create answers for every one of the barricades we experienced in an expeditiously matter.

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quotes

What do you like best?

Management of customer questions, have everything under control

What do you dislike?

la parte di analisi mi sembrano ancora un pò grezze

What business problems are you solving with the product? What benefits have you realized?

website management and customers question's

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quotes

What do you like best?

Seems to be a simple straight forward approach to ticketing.

What do you dislike?

Not sure yet. Need to kick the tires more on it.

What business problems are you solving with the product? What benefits have you realized?

Need ticketing solution. Can handle most types of requests.

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Keka HR Payroll Platform Key Clients

Frequently asked questions

Everything you need to know about discovering, comparing, and choosing the right AI software for your business.

Deskero has 3 plans,

  • Grow USD 12.00 /User/Month
  • Business USD 30.00 /User/Month
  • Premium USD 120.00 /Month

Deskero is the Help Desk Software used for the below functionalities.

Top 5 Deskero features

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Customizable Branding

Deskero provides Phone,Business Hours,Online (Ticket) support.

Deskero is allowed 0 Days Free Trial.

Deskero provides Help Guides,Blogs,Video Guides for the software training.

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