Marg Deskera

Think twice before starting a free trial with this company. I was interested in Deskera’s features, so I signed up for the trial and entered my credit card info. After a few hours of use, I was clear it was not a platform I wanted to use. I went through a cancellation process, but must have failed to complete it because two weeks later a credit card charge showed up. I emailed back and forth with their support 6 or 7 times to finally receive the answer that they just want to keep my money since I failed to cancel before the two weeks. Well, I don’t understand why a company that wants to provide a functional service would want to keep the money of someone who does not want to use the service, based on a technicality. But they do. So, make sure you get a cancellation email or something if you try and cancel. Otherwise, they are not going to be interested in refunding you whether you like, or use, their service. They are just excited about the $149 they get to keep.

These guys are just ridiculous !!!! We have purchased our lifetime deal on AppSumo, which includes "all future updates to their professional plan." All modules - Books, People, CRM, etc. They created CRM + and still claimed that it was not an upgrade or update of the current CRM module. They are just trying to pull us out that it's a new product. The best part is that they promised to include exactly this module if we met some requirements, such as joining their FB group, which we did. Now, after almost a year, they are coming up with new requirements, such as publishing a review on Capterra or subscribing to YouTube channels and joining their webinars. what do they want next? Not to mention the tool itself is buggy. They don't care much about their early adopters who supported them when they started. Such a shame!

Their system is billing my clients on the wrong dates and with the wrong due dates. It will do the same next month. And there is no way to change or edit this. Because once an invoice has been closed, archived, or fulfilled, nothing can be edited anymore. And it's not possible to specify a due date for recurring invoices. It also sends out automatic emails to my clients without populating the merge tags. And the late payment reminders I have configured don't send at all. You'd think that these would be urgent issues to fix now that I have highlighted them multiple times but it has been weeks without any update. Needless to say that this is making a very bad impression on my clients.