Marg Crazy Egg

This company changed the admin of my account without any notification or verification to me yet continued to bill me for the service. I've incurred around $700 worth of charges for a subscription not under my name, which I haven't used.

They will update your account information without any notification or verification and continue to charge you.

Ensure that any changes to the account admin are notified to the previous owner.

Was trying to get an idea of how our users were looking at our content.

Nothing. I signed up for this service for one year at the recommendation of my web developer. We used it for 1 month, but it did not provide information that was overly valuable in our case.

When I tried to cancel the service and receive a refund, they refused and their policies protect them from having to refund you.

Don't buy it. You'll never see your money back and they will renew and renew the service unless you put up a fight.

Heatmaps. No benefits realised

Not much as it doesn't work effectively.

Doesn't work and extremely poor system and customer service.

None really.

Crazy Egg has the possibility to be such a powerful tool. It's very easy to add the javascript snippet and to export results. One thing I love is that Crazy Egg allows you to download snapshot results in a convenient zip folder, with different files laid out. Each snapshot also features the conditions (time frame, number of visitors and actions and site name right there on the file, which is nice for providing context.

The interface is rough. ROUGH. Their menu options are hidden and often times you are left wondering "OK, now what do I do?" For example, if you reach your limit of screenshots, they bring you to a screen to delete screenshots but you can't do it one at a time, you need to select all before they will give you the option to delete. Also the "in snapshot" menu can be really confusing.

Crazy Egg can be rather unreliable when it comes to the data it provides, so only use its features as a back-up. It's a great tool for helping to validate certain ideas or testing opportunities, but as a tool it has it's faults - for example, sometimes it doesn't gather all clicks, or if some content doesn't come into focus right away (say via Parallax then it won't show you really what customers are clicking on.

Basically don't rely solely upon Crazy Egg.

I am helping to solve the problem of confused website visitors - making it easier to find roadblocks visitors face when they are looking to complete a conversion. I help clients make money by making the customer experience a better, more logical one. Removing clutter and sharpening site messaging. Besides the obvious financial benefits, I have achieved the added benefits of improved usability, site performance, cleaner design and consistent messaging during all steps in a site's sales funnel.

* Simple to set-up.

* Great integration with Optimizely, which is a common tool combination for testing.

* Hard to get at a usable extract of click information for a page for deep analysis.

* File sizes were huge for download and sharing.

* Seemed like they had a few scattered feature offerings, but none that were deeply robust and a differentiator.

Be clear on what data you want from the tool. Other tools out there (Inspectlet, HotJar have feature parity and more features. In my opinion are more worth it.

We were trying to gather more analytics on how our users were interacting with marketing landing pages. Specifically we wanted to look at heat maps to see where the fold was for most users and which components they were clicking and interacting with.