Marg Contentverse

We are able to keep everything in one place and have it much more organized that it was in our previous setup and everyone that needs access to files has it right at their fingertips instead of digging through paper files or other peoples personal directories on the server.

Buggy - when entering in a lot of files, it will suddenly decide not to let you type in any fields. you have to close the program and reopen. At least it is not totally frozen so you can save first. But sometimes it will just freeze and there is then no way to save any changes you have just made.

The indexing just stops working every once in a while and you don't get any warning that it isn't working, you just figure it out when you search for something that you know is there and it doesn't find it. It is easy to get it back up and running, but is a pain to have to do it at all.

It doesn't really do all the things it is advertised to do, at least not in a convenient way.

It doesn't support PDF forms properly

I haven't tried in the latest version, but last I checked you couldn't redact on PDFs, only jpgs

The workflow doesn't work at all how it was described to me during sales talks

What problems are you solving with the product? What benefits have you realized?

Response from Daniel Cochran of Contentverse

We appreciate you taking the time to give feedback. The majority of the issues you’ve described are associated with outdated versions of Contentverse. In order to experience the latest features and functionality, we encourage all of our customers to upgrade to the newest version. We make upgrading your database painless by handling all of this for you.

With regards to redactions, we have always clearly clarified that redactions are only possible on image files.

Workflow: It is our sales policy to both verbally clarify our workflow capabilities in relation to our customers’ needs and then to provide a live online demo of how this will work for our customers to ensure that customers can see for themselves how it works. We are ready to review your workflow process requirement(s) so that we can demonstrate how they may be achieved.

When you are ready to upgrade to Contentverse version 10, give us a call at 630-705-9050, or email our team at support@computhink.com. We will schedule a convenient time for you to get on the latest version and start seeing the difference immediately. If you have any other questions about the product or feedback, contact us at any time. We’re happy to help!

ContentVerse is not overly complex. In most cases users can get profient without much handholding.

The Floating panels are difficult to lock in and sometimes disappear. I think a set of preset panel options would be better.

There is no way to rebuild the document repository if the database or files are corrupted.

What problems are you solving with the product? What benefits have you realized?

Response from Daniel Cochran of Contentverse

Thank you for taking the time to review our ECM system. It sounds like your floating panel issue may also be associated with an outdated version of the product. The “pin” and “release” function works as designed and we have no support calls that reference this as an issue.

We continue to improve upon Contentverse and enhance our feature functionality with every update. If you give us a call at 630-705-9050 or email us at support@computhink.com, we can schedule a time to upgrade you to the latest version.

Like any Enterprise Solution provider, we strongly recommend Contentverse customers to schedule regular system backups, whether deployed on-premise or via cloud hosting. If you would like some assistance choosing a backup process that suits your document storage environment, our support team can help with this as well. It must be borne in mind that there are multiple components both Contentverse and platform related that must be taken into consideration when doing a system back up. These include the system platform and Net operating security schema, Contentverse Server, Web Server, Database(s), and storage locations. If carried out, then you would have no problem restoring any aspect that is lost and/or corrupted.