Marg Concord
Marg ERP 9+
4.0
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Pricing of Marg ERP-Pharmaceutical Industry Software
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Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Business Hours,Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses Concord
Company Details
- Company Name: Concord
Concord Description
Key Features & Specifications
- Version Control
- Specialty Contracts
- Sell Side (Customers)
- Lifecycle Management
- Government Contracts
- Full Text Search
- Digital Signature
- Contract Templates
- Contract Drafting
- Completion Tracking
- Buy Side (Suppliers)
- Auto Extraction
- Approval Workflow
- Milestone Tracking
- Contact Management
- Document Management
Concord Video
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User Reviews
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What do you like best?
The ability to import document (word, pdf, etc. was great, concordnow could easily convert them into a signature format very quickly.
The renewal reminders was a great feature, but the overall UX was awful. The UX was a constant battle with ConCordNow, it's highly difficult to use, the systems gets you thinking about what to do next because the architecture of the overall system hasn't been planned logically for users.
What do you dislike?
I trialed this product for several months after a few months went by I started noticing that our signature time for new client contracts was taking longer than it usual would have with Pandadoc. A few of our customers didn't like the fact that they had to login to sign the document, they eventually removed it.
Once we started training our new hires, we found that concordcow had a huge learning curve for our new hires, which we didn't have with pandadoc or hellosign.
I have since requested a prorated refund for the remainder of the year, as I'm not happy with the product. I have contacted them FOUR TIMES, even speaking to them by phone and NO ONE has resolved my issue.
I would have never written this review, but their customer service was the worst I've experienced in the Saas industry. Our agency use Basecamp, proposify and many other software, but ConCordnow has the worst approach to customer service.
NUMBER 1 RULE
The customer always comes first.
Recommendations to others considering the product
I would NEVER recommend it. I would recommend hellosign or pandadoc any day of the week.
What business problems are you solving with the product? What benefits have you realized?
NA
What do you like best?
if you are in sales - this is so bad.... probably OK if you are in legal/operations
What do you dislike?
We moved from PandaDoc to Concord for our Sales team. This was our worst decision ever as this is the least easy to use tool you can imagine. If you prepare a contract in Concord it will take us approx. 1 h and what actually each sales person is doing is immediately extracting a Word doc from Concord to then finish the contract offline, as this only take 20 min. Lay out options are incredibly limited, pulling into PDF messes up the format, if you sent the contract digitally for signature, the prospect usually doesn't receive it (or several days later), there are an insane amount of clicks necessary for every action you want to accomplish, the integration with Salesforce is full of errors, again you are better off not using the integration. My recommendation is, if you want to implement this for sales teams, DON'T DO IT. You'd be better of sending a post pigeon to get a contract signed off.
What problems are you solving with the product? What benefits have you realized?
Created more problems than solutions - you're better off with Word/Excel
What do you like best?
Concord has a very short learning curve, and works well for version control on documents. In most cases, it is useful for sharing comments on documents with external entities
What do you dislike?
The formatting when you upload documents is horrible. Tables especially. I have lost entire documents in Concord that my administrator could not find. I had trouble getting access to documents in Concord for people critical to the signature chain.
What problems are you solving with the product? What benefits have you realized?
Version Control - this works well
Sharing comments internally and externally - works sometimes
Signatures - works sometimes
What do you like best?
Everything seemed fine with the software when I first implemented it. Everything seemed to fall into place like I wanted it to. The interface is very easy to use and I liked the audit trail feature a lot.
What do you dislike?
I am truly dumbfounded that not a single person who has written a review about this product has mentioned that the contracts you share often times end up in the recipient's junk folder. This has dragged out our contract signings to days instead of minutes and has weighed down our business process efficiency tremendously. Again, I find it very peculiar that know one is mentioning this anywhere.
Recommendations to others considering the product
Make sure you check that your contracts make into your recipients inbox.
What business problems are you solving with the product? What benefits have you realized?
Contract life cycle management is what we needed.
What do you like best?
I like some functionalities of concord, like version control and approval workflows. The discussion panel is brilliant and it's incredibly useful when you need to work out what to do next and what has been done.
What do you dislike?
The signature process is clunky and actually quite poor. I am aware that they are making changes to that so it will improve.
The implementation process was not as smooth as I hoped, it took a long time and the continuous delays were not helping us at all.
Recommendations to others considering the product:
Do have a proper chat with people other than their sales team. DO read an awful lot of reviews and get other people's opinions.
What problems are you solving with the product? What benefits have you realized?
contract lifecycle management
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Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
Concord has 0 plans.
Concord is the AI Contract Management Software used for the below functionalities.
Top 5 Concord features
- Version Control
- Specialty Contracts
- Sell Side (Customers)
- Lifecycle Management
- Government Contracts
Concord provides Business Hours,Online (Ticket) support.
Concord is allowed 0 Days Free Trial.
Concord provides Help Guides,Blogs,Video Guides for the software training.
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