Marg Comm100 Live Chat
Marg ERP 9+
4.6
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Pricing of Marg ERP-Pharmaceutical Industry Software
Pricing plans
Introduce pricing plans
Simple, transparent pricing that grows with you. Try any plan free for 30 days.
Team (Live Chat)
USD 29.00 //User/Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Unlimited chats
- Audio & Video chat
- Configurable chat button and window
- Web
- desktop
- and mobile app for agents
- Real-time visitor and agent monitoring
- Upload files and screenshots
- Basic reporting
- MaximumOn™ (cloud only)
- 1-year data storage
- 24/7 live support
- Unlimited chats
- Audio & Video chat
- Configurable chat button and window
- Web
- desktop
- and mobile app for agents
- Real-time visitor and agent monitoring
- Upload files and screenshots
- Basic reporting
- MaximumOn™ (cloud only)
- 1-year data storage
- 24/7
Business (Live Chat)
USD 49.00 //User/Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Everything in Team
- plus:
- Multi-language chat and auto-translation
- Canned messages
- Routing by department
- Advanced auto chat invitation
- Manual chat invitation
- Custom visitor filter
- Add internal note
- IP Restriction
- Access to pre-built Integrations
- Advanced UI customizations
- Extended reporting
- 2-year data storage
- Everything in Team
- plus:
- Multi-language chat and auto-translation
- Canned messages
- Routing by department
- Advanced auto chat invitation
- Manual chat invitation
- Custom visitor filter
- Add inte
Enterprise (Live Chat)
USD 0.00 /
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Everything in Business
- plus:
- Dynamic chat campaigns
- Advanced routing and allocation rules
- Visitor segmentation
- PCI DSS compliance
- Credit card masking
- Visitor SSO
- Agent console extension
- Shift management
- Agent SSO
- Access to Comm100 API
- Extended analytics
- Special compliance requirements (HIPAA Business Associate Agreement (BAA)
- security assessment
- system penetration test)
- On-premise deployment (optional)
- 3-year data storage
- Everything in Business
- plus:
- Dynamic chat campaigns
- Advanced routing a
Team (Omnichannel)
USD 59.00 //User/Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Everything in Live Chat Team
- plus:
- Twitter*
- WhatsApp business
- LINE
- Telegram and SMS
- Knowledge Base with unlimited articles and images
- Save visitor as Contact
- Block unwanted senders
- 1-year data storage
- Everything in Live Chat Team
- plus:
- Twitter*
- WhatsApp business
- LINE
- Telegram and SMS
- Knowledge Base with unlimited articles and images
- Save visitor as Contact
- Block unwanted senders
- 1-year data storage
Business (Omnichannel)
USD 89.00 //User/Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Everything in Omnichannel Team
- plus:
- Live Chat Business
- Custom tags
- Batch ticket editing
- Internal notes
- Automation triggers
- Custom fields
- Basic routing
- IP restriction
- Advanced password policies
- Extended reporting
- 2-year data storage
- Everything in Omnichannel Team
- plus:
- Live Chat Business
- Custom tags
- Batch ticket editing
- Internal notes
- Automation triggers
- Custom fields
- Basic routing
- IP restriction
- Advanced password policies
- Extended reporting
- 2-year data storage
Enterprise (Omnichannel)
USD 0.00 /
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Everything in Omnichannel Team
- plus:
- Live Chat Business
- Custom tags
- Batch ticket editing
- Internal notes
- Automation triggers
- Custom fields
- Basic routing
- IP restriction
- Advanced password policies
- Extended reporting
- 2-year data storage
- Everything in Omnichannel Team
- plus:
- Live Chat Business
- Custom tags
- Batch ticket editing
- Internal notes
- Automation triggers
- Custom fields
- Basic routing
- IP restriction
- Advanced password policies
- Extended reporting
- 2-year data storage
Business (Bot)
USD 0.00 /
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Conversational keyword-powered chatbot
- Decision-tree task bot
- Intuitive and code free bot building interface
- Bot simulator for easy offline testing
- Pre-built task bot templates
- Sentiment analysis (Beta)
- Calendly integration
- Multiple action types
- Build your bot's keywords and responses in 32 languages
- Comprehensive analytics and reporting
- 10
- 000 actions per month
- Collect variable data
- Conversational keyword-powered chatbot
- Decision-tree task bot
- Intuitive and code free bot building interface
- Bot
Enterprise (Bot)
USD 0.00 /
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Everything in Business
- plus:
- Advanced Natural Language Processing (NLP) engine for even better conversational capabilities
- Conditional logic
- Location based service
- Webhooks
- Visitor SSO
- BYOB (Bring your own bot to Comm100)
- Everything in Business
- plus:
- Advanced Natural Language Processing (NLP) engine for even better conversational capabilities
- Conditional logic
- Location based service
- Webhooks
- Visitor SSO
- BYOB (Bring your own bot to Comm100)
Agent Assist
USD 0.00 /
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Real-time answer suggestions
- Retrieve answers from canned messages
- Retrieve answers from chatbot intents
- Retrieve answers from knowledge base
- Trainable to recognize industry-specific terms
- Machine-learning of agent behavior
- Control response sensitivity
- Flag failed questions
- Optimal performance with human responses
- Real-time answer suggestions
- Retrieve answers from canned messages
- Retrieve answers from chatbot intents
- Retrieve answers from knowledge base
- Trainable to recognize industry-specific t
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Phone,Business Hours,Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses Comm100 Live Chat
Company Details
- Company Name: Comm100 Live Chat
- Headquarter: Vancouver, British Columbia Canada
Comm100 Live Chat Description
Key Features & Specifications
- Visitor Targeting
- Transfers
- Shortcut Messages
- Persistent Chat
- Offline Form
- Knowledge Database
- Co-Browsing
- Agent Scheduling
- Video Chat
- Call Me Option
Comm100 Live Chat Video
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User Reviews
WRITE A REVIEW
What do you like best?
While they have the most advance features the support is a real problem.
No support on weekends. Problem on the weekend your screwed. Recent update created many bugs, things not working. They did an update on the Friday before the 4th of July and left for the holiday. Live chat did not working properly for our holiday sale. 5 days no support. Mobile no longer works for a month.
What do you dislike?
Support hours are very limited. No support on weekends.
What business problems are you solving with the product? What benefits have you realized?
Marketing ability and pro-active invites are great.
What do you like best?
The partnership that we have established between Comm100 and UK2 Group, was very beneficial and cost effective for facilitating our LiveChat experience.
What do you dislike?
We have an On-Prem deployment and management of the Comm100 application on our server has not been great. We are constantly running many versions behind the Live version and we have been left to manage the chat service ourselves in most situations.
Recommendations to others considering the product
Please consider how you intend on managing this product in an On-Prem environment. Comm100 will not be of much help if you are using an On-Prem deployment.
What business problems are you solving with the product? What benefits have you realized?
We offer three main channels for our inbound contacts. Comm100 Live Chat helps us facilitate one of those channels.
What do you like best?
Customization is very good so as the themes. Gaves a professional touch to our web chatroom.
What do you dislike?
There are so many other free chatroom's available so don't seem ordinary. The boat don't seems working nice. Its android app could have bean better interface.
Recommendations to others considering the product
Best for costmization.
What business problems are you solving with the product? What benefits have you realized?
customizing chat room is very efficient in Comm100 Live Chat.
What do you like best?
I find that the ease of navigation within the system is beneficial and easy to train and teach on. The preset responses help wit providing efficient and timely response when assisting with common questions.
What do you dislike?
Would prefer the capability to create more customizations within the platform.
What business problems are you solving with the product? What benefits have you realized?
Resolving chat service problems and repeat callers who have simple questions. Provides efficient use of time management and multiple conversations at a time.
What do you like best?
Multiple campaigns, multiple language supports, great reporting features and analytics, great support. Auto translator within chat is extremely useful and accurate, allowing for us to communicate with a variety of customers from all over the world.
What do you dislike?
No current integration with Microsoft Dynamics CRM
Recommendations to others considering the product
If you use Sales Force and are looking for a live chat solution, Comm100 is an excellent choice with excellent customer service.
What business problems are you solving with the product? What benefits have you realized?
Providing live chat support for multiple languages as we operate as a global company.
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Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
Comm100 Live Chat has 9 plans,
- Team (Live Chat) USD 29.00 /User/Month
- Business (Live Chat) USD 49.00 /User/Month
- Enterprise (Live Chat) USD 0.00
- Team (Omnichannel) USD 59.00 /User/Month
- Business (Omnichannel) USD 89.00 /User/Month
- Enterprise (Omnichannel) USD 0.00
- Business (Bot) USD 0.00
- Enterprise (Bot) USD 0.00
- Agent Assist USD 0.00
Comm100 Live Chat is the AI Live Chat Software used for the below functionalities.
Top 5 Comm100 Live Chat features
- Visitor Targeting
- Transfers
- Shortcut Messages
- Persistent Chat
- Offline Form
Comm100 Live Chat provides Phone,Business Hours,Online (Ticket) support.
Comm100 Live Chat is allowed 0 Days Free Trial.
Comm100 Live Chat provides Help Guides,Blogs,Video Guides for the software training.
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