Marg Chatra

PROS & CONS

What are the best aspects of this product?

As expected, Chatra is easy to use. No coding, no complex installs. In a matter of minutes, I was able to implement it and the whole team were quick to adapt to it.

What aspects are problematic or could work better?

No issue so far, we're satisfied with it.

What specific problems in your company were solved by this product?

It enables us to build a mailing list faster. Getting feedback from campaigns has also helped us improve on the next rollout.

Are you a current user of this product?

No

PROS & CONS

What are the best aspects of this product?

It's very flexible whether you're conversing with one or multiple prospects at once. A small team can handle a huge volume of customer questions in a day, not the least thanks to automation.

What aspects are problematic or could work better?

Nothing to complain about considering it's cheap yet practical.

What specific problems in your company were solved by this product?

It allowed us to respond faster, ticked off false leads, generally increased the efficiency of our support team.

Are you a current user of this product?

No

PROS & CONS

What are the best aspects of this product?

I like using it to address questions from my customers. They like it--and even surprised occasionally--when they get an answer immediately. As the business owner, I get a first-row seat to seeing how the market behaves and what issues are needed to focus on.

What aspects are problematic or could work better?

The tools can be made more intuitive. I prefer single-click tools.

What specific problems in your company were solved by this product?

It connects me to my customer base without having to spend for costly surveys. The chat isn't just a support tool but a marketing channel for me.

Are you a current user of this product?

No

PROS & CONS

What are the best aspects of this product?

The chat helps us manage multiple queries at once. Our small team works in shifts so even tickets caught in between shifts are smoothly endorsed. The incoming team can quickly get the context of the pending tickets endorsed by the outgoing team. This helps us offer a true 24/7 support service. To the customer, the impression is his concern is being taken care of nonstop.

What aspects are problematic or could work better?

The cost per seat is something that I'm worried about in case we expand to a bigger team.

What specific problems in your company were solved by this product?

It helps us provide round-the-clock customer service wtihout a hitch. Tickets are endorsed smoothly. Customer issues are resolved fast. No more missing tickets. Customers are generally happy.

Are you a current user of this product?

No

PROS & CONS

What are the best aspects of this product?

It's simple to set up and run. We can customize the tools via REST API, which helps a lot to fit the chat conversations into our existing lead pipeline. We get to automate conversations using rules, further adding to our lead campaing a new layer of prospects from those who are curious to those who are ready to engage us.

What aspects are problematic or could work better?

We're looking forward to a chatbot, something most top chat apps have.

What specific problems in your company were solved by this product?

We've plugged in a leaking lead source, that is, our web visitors. Now, we can qualify prospects from cold leads by sorting through the kinds of queries we get. The chat app is useful for campaigns as well as proving customer support.

Are you a current user of this product?

Yes