Marg Chatlio

Ease of use.

It's very easy to create a chat and integrate to Slack and implement in web site

Dashboard a bit buggy, we have 2 projects under same account, easily confused between them and accidentally delete data from the wrong one.

I would like more options:

1. Ability to ask guiding questions which at the end provide a link to FAQ which is optional instead of engaging chat.

2. Would like to export all chats but since they are in sub-chats in slack I don't have any option.

Integrated in our Marketplace website, during business hours.

The flexibility and the large number of options to customize it as per our needs.

The UI could be better than what it is right now. Its a bit heavy.

We use it in day to day communication

the greatest feature is Slack integration which makes it possible for us to share chats, to use it on smartphones, to copy paste within our favorite app (slack. We also value greatly Chatlio support.

Not much actually. Maybe some more flexibility with the way incoming chats are presented to Slack, maybe as well a possibility to integrate with Stripe, more ideas than dislikes actually...

we're closing more sales thanks to our capabilty to respond quickly and efficiently to our customers. We're focusing a lot on our NPS, Chatlio is key to it.

I love home seamlessly Chatlio integrates with our product. I especially enjoy integrating Chatlio with our Product and Slack. Our company utilizes Slack every single minute of the day, and the fact that we have this chat widget integrated with Slack is extremely key for full transparency.

Dashboards and reporting are somewhat limited. I would love to see improvements on how I can present data on particular users. Unique and sometimes lengthy data dates can take an unnecessarily long time to load (and sometimes it does not load at all. I usually end up exporting the data and importing the data into a reporting tool to better view my company's data. This is an unnecessary step I would love to avoid in the future.

Chatlio is a great tool that integrates very easily with other Products. I would recommend this product for anyone interested in a live chat tool.

I am able to provide real-time support with our Product users 24 hours a day with a global support team. I have realized that having someone able to assist the moment someone needs help really goes a long way in terms of customer satisfaction. Chatlio has allowed us to really put our support team above our competition with the timeliness of our assistance.

What I enjoy most of what Chatlio has to offer is providing a service that allows me to connect to customers on a personal level. They provide a ton of great features that allow their clients to help their process simpler. For example, they are capable of syncing up the chat to Slack so that multiple people on a team can help answer a live chat question right from Slack.

Although there is documentation and support, I have been left with a cold shoulder on an issue that hasn't been resolved yet from the 3 times I have asked for help. I understand that my bug is not a common bug but not being provided affirmation to the issue is what I dislike.

How do you think having this service will scale long term and do you find yourself removing this service. How would your customers feel if you had a service they enjoyed using and then it is taken away?

As we were starting an ecommerce store, there are bound to be a ton of questions from customers so Chatlio helped us by providing a tool for people to communicate to us. It helps us find bugs and patterns in the questions that people have so that we can improve on our product.