Marg Cayzu Help Desk
Marg ERP 9+
4.5
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Pricing of Marg ERP-Pharmaceutical Industry Software
Pricing plans
Introduce pricing plans
Simple, transparent pricing that grows with you. Try any plan free for 30 days.
Basic
USD 7.00 //User/Month
USD4.00 /User/Month
Perfect for your business requirements and platform usage.
BOOK A DEMO- 1 Agent
- Email channel
- Social channels
- Basic knowledge base
- Web widget
- 1 Agent
- Email channel
- Social channels
- Basic knowledge base
- Web widget
Team
USD 14.00 //User/Month
USD9.00 /User/Month
Perfect for your business requirements and platform usage.
BOOK A DEMO- Includes features of the Basic plan
- plus
- Automation rules
- App integrations
- Time tracking
- Custom domain mapping
- Collision detection
- Includes features of the Basic plan
- plus
- Automation rules
- App integrations
- Time tracking
- Custom domain mapping
- Collision detection
Pro
USD 25.00 //User/Month
USD19.00 /User/Month
Perfect for your business requirements and platform usage.
BOOK A DEMO- Includes features of Team plan
- plus
- Multilingual content
- Reports & dashboards
- SLAs and business hours
- Single sign-on
- Custom fields
- Asset management
- Multiple ticket forms
- CSAT surveys
- Includes features of Team plan
- plus
- Multilingual content
- Reports & dashboards
- SLAs and business hours
- Single sign-on
- Custom fields
- Asset management
- Multiple ticket forms
- CSAT surveys
Enterprise
USD 39.00 //User/Month
USD29.00 /User/Month
Perfect for your business requirements and platform usage.
BOOK A DEMO- Includes features of Pro plan
- plus
- Custom agent roles
- Multi-brand support
- Custom ticket views
- Agent round robin
- Ticket dependencies
- Rest based API
- Includes features of Pro plan
- plus
- Custom agent roles
- Multi-brand support
- Custom ticket views
- Agent round robin
- Ticket dependencies
- Rest based API
Enterprise Plus
USD 55.00 //User/Month
USD39.00 /User/Month
Perfect for your business requirements and platform usage.
BOOK A DEMO- Includes features of Enterprise plan
- plus
- IP whitelisting
- 99.9% uptime SLA
- Custom license agreement
- Includes features of Enterprise plan
- plus
- IP whitelisting
- 99.9% uptime SLA
- Custom license agreement
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Business Hours,Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses Cayzu Help Desk
Company Details
- Company Name: Cayzu Help Desk
- Headquarter: Amherstburg, Ontario Canada
Cayzu Help Desk Description
Key Features & Specifications
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Document Storage
Cayzu Help Desk Video
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User Reviews
WRITE A REVIEW
What do you like best?
Cayzu has all the technical assistance tools we need. I think it is a great idea to import clients, which allows me to integrate old communication channels with this new application. It also has a great ticket tracking system, which you can search for even those solved in previous years.
What do you dislike?
Help center implementation can be confusing. The program is sometimes frozen by performing some configuration and must be started manually to solve the inconvenience. We have also noticed that the more agents we add to the portal, it has been slowing down.
Recommendations to others considering the product:
I recommend Cayzu to productively manage the management of your tickets with few agents, since as you add agents the portal can collapse, however, I consider it a great helper to give answers in short periods of time.
What problems are you solving with the product? What benefits have you realized?
This program helps us to address the help desk regarding preventive and corrective maintenance requested by the employees of the organization, to be able to keep a digital and administrative control of all departments to ensure that all procedures are complied with and always have a support of the work done.
PROS & CONS
What are the best aspects of this product?
The best aspect of this product is its customizability. I am not a big corporation; I needed something easy and efficient to invoice customers and handle accounting. So this software enabled me to do all that on a small scale. Its ease of use is quite good and it is easy to navigate, even if you are not some software guru. The fact that this software is easy for me to run is great because I do all of this by myself in my jewelry business. I love how organized it is and how it cloud-based so that I know I won't lose all my financial documents and invoices ina computer crash.
What aspects are problematic or could work better?
The self-service protal is pretty good but I have noticed some lag. Customer service is great, but I think this self-service really needs to be improved.
What features/services would you like to see in future versions of this product?
Nothing really. Perhaps a more user-friendly service portal and chat feature.
What specific problems in your company were solved by this product?
The problem of managing customer service and invoices was solved by this product. I loved how I could communicate with customers using an automated system so that I don't have to spend ours answering the same emails over and over.
Are you a current user of this product?
No
What do you like best?
Cayzu is a support platform that has extensive helpdesk tools. What I like most is that I can see the requests on different channels, so that I can respond easily. It is also very useful to have the ability to divide between different departments, so that we can prioritize the incidents by area.
What do you dislike?
Sometimes the platform has some drawbacks and fails to load the information that was updated, so try again.
Recommendations to others considering the product:
This software provides a great help desk system for any type of organization. It has met all the expectations of my work group and has a good price. In addition, it is available on different channels. I recommend it.
What problems are you solving with the product? What benefits have you realized?
Cayzu helps me interact with customers to perform the tasks of diagnosis and repair of computer equipment. It allows us to meet all requests on time, which has given us better ratings from customers.
PROS & CONS
What are the best aspects of this product?
The best aspect of this product is its customizability. I am not a big corporation; I needed something easy and efficient to invoice customers and handle accounting. So this software enabled me to do all that on a small scale. Its ease of use is quite good and it is easy to navigate, even if you are not some software guru. The fact that this software is easy for me to run is great because I do all of this by myself in my jewelry business. I love how organized it is and how it cloud-based so that I know I won't lose all my financial documents and invoices ina computer crash.
What aspects are problematic or could work better?
The self-service protal is pretty good but I have noticed some lag. Customer service is great, but I think this self-service really needs to be improved.
What features/services would you like to see in future versions of this product?
Nothing really. Perhaps a more user-friendly service portal and chat feature.
What specific problems in your company were solved by this product?
The problem of managing customer service and invoices was solved by this product. I loved how I could communicate with customers using an automated system so that I don't have to spend ours answering the same emails over and over.
Are you a current user of this product?
No
What do you like best?
Cayzu has a clean and modern website. I like its reporting and analysis characteristics. I also like that you have an API to connect to our email provider, allowing us to have control of the tickets we receive. On the other hand, I like being able to answer emails with generic responses.
What do you dislike?
I would like ticket updates to be faster. The website takes a few more seconds to update incoming tickets and sometimes creates confusion of tickets that have already been fixed, reopening them again by mistake.
Recommendations to others considering the product:
I think it has good features to generate reports, an excellent chat service and a great portal to attend the tickets, but I think it could improve a little more. I recommend the use of Cayzu to the entire G2 community that is looking for a customer service.
What problems are you solving with the product? What benefits have you realized?
Cayzu Help Desk is used by our company to track incidents that may occur in our payroll management services. This software helps us assign customer tickets to the specialized department, preventing tickets from going through agents that do not serve the area, generating delays and customer complaints.
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Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
Cayzu Help Desk has 5 plans,
- Basic USD 7.00 /User/Month
- Team USD 14.00 /User/Month
- Pro USD 25.00 /User/Month
- Enterprise USD 39.00 /User/Month
- Enterprise Plus USD 55.00 /User/Month
Cayzu Help Desk is the Help Desk Software used for the below functionalities.
Top 5 Cayzu Help Desk features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Cayzu Help Desk provides Business Hours,Online (Ticket) support.
Cayzu Help Desk is allowed 0 Days Free Trial.
Cayzu Help Desk provides Help Guides,Blogs,Video Guides for the software training.
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