Marg CareStack

Love all of the features that are included in the software so you don't have to use third party vendors. For example, the two way patient texting, text message and email automated appointment reminders, electronic new patient paperwork, virtual waiting room, online patient portal, cloud based system so you can login and work from home, etc. Also, their support staff is the BEST! You don't have to wait on the phone forever to speak with someone and they always go out of their way to try to find a solution for you.

We are primarily an orthodontic office and some of the features on the ortho side still need to be changed to work more effectively. For example, you cannot set up a patient or insurance payment plan and contract if the patient or insurance pays in full, once the ortho case has been created you cannot edit the initial insurance payment or periodic payment amounts, there is no option to create a separate billing order for patient and insurance payment plans, etc. I know that they are aware of these issues so hopefully they will be releasing a solution to them soon.

Carestack has a ton of built in benefits to it's software so it saves time, effort, and money from having to outsource with other companies.

Please switch to this, you will not regret it!

so many features, so many options. Compared to the last software we used this has changed everything. We are now able to function without manually changing things that our previous practice mgmt software could not support. Please believe me this is the software for your dental office.

I like the fact that organization comes easy and that the website allows you to extensively organize with details.

There is nothing to dislike, this dental software system is a life-saver!

Definitley give it a try you will end up loving it.

Quick and easy to look up past appointments, along with any family members linked to the account.

Our company really likes the fact we can access work from home since Carestack is cloud-based.

The interoffice messaging is great to communicate with staff from the operatories to the front desk. The staff never have to leave the chair but we are always in full communication and all on the same page. In this new era with the pandemic, it's been extremely helpful to communicate next visit appointments that need to be scheduled since routers are not an option.

I wouldn't say I dislike anything I just wish services that were performed for the date of service were easier to remove from the ledger once put in the chart and completed. The steps it takes to change, remove, and or delete procedures are a bit time-consuming.

We are problem-solving around our insurance fee schedules and treatment planning. This is a benefit that was a huge struggle with our old operating system and prices not being accurate at the time of the service, but with care stack, we are able to verify insurance for each patient before they walk in the for.