Marg CallRail

Service is not always working, and customers service is not knowledgeable.

Call Rail does not work in Australia so don't bother signing up for their free 14 day trial. Their system isn't able to generate local numbers, contact customer support and they'll tell you there's a bug in their system which their engineers are working on... they've been working on it for 2 weeks now

have been using callrail for a year+. the desktop panel control is great and easy to use and has everything you need.receiving calls- is BAD! calls are not being delivered, the system is sending customers straight to voicemail without ringing our phones. Not all of the call are going to voicemail but we are defiantly loosing customers on a daily basis, at some days it can get up to 70% off the calls. making calls- when you make a call trough the app your call rail number calls you a press 1 to connect the call is required1. we do not receive the press 1 to connect the call message and when we do the message press 1 to connect the call does not wispier and we end up getting the message in our voice mail so calles cant be made. Call whispers - does not always work so you end up answering calls as if its a personal call (defiantly does not sound professional to the customers).customer service- representatives are very polite.the only solution that they have to these problems is making test calls which when they go trough they say that they can not detect any problemswhen their test call does not go trough they open a ticket make some changes and tell you to call back if the problems persists which they always do (called at least 15 times and got the same answer again and again .Overall I Do not Recommend Callrail not to small or large businesses.its important to add that has of now part of our businesses is still ruining with callraill that only for the reason that changing our business number is not something that can be easily done. we are leaving callraill little by little