Marg Call Box
Marg ERP 9+
4.2
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Pricing of Marg ERP-Pharmaceutical Industry Software
Pricing plans
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- Cloud Phone System
- Human & Artificial Intelligence Call Review
- Actionable Feedback
- Customized Caller Experience
- Communication Dashboard
- Intelligent Routing and Queuing
- Cloud Phone System
- Human & Artificial Intelligence Call Review
- Actionable Feedback
- Customized Caller Experience
- Communication Dashboard
- Intelligent Routing and Queuing
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Business Hours,Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses Call Box
Company Details
- Company Name: Call Box
- Headquarter: Dallas , Texas United States
Call Box Description
Call Box Video
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User Reviews
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What do you like best?
Cost wasn't super expensive; keyword level tracking
What do you dislike?
While Century Interactive may be more cost-effective than other solutions, we ultimately left for another provider, as finding implementing their solution difficult and time-consuming. Granted, this was a year or 2 ago, so I assume they've updated the interface and software, but at the time, while they did offer keyword-level tracking, the client-facing interface was not to our liking and difficult to export data from.
Recommendations to others considering the product:
CallTrackingMetrics.com
What problems are you solving with the product? What benefits have you realized?
Tracking off-line leads for pay per click campaigns
What do you like best?
good selection of vanity numbers, tracking numbers seem less spammy that way
What do you dislike?
price point higher than competitors, switched and saved a lot of money
What problems are you solving with the product? What benefits have you realized?
call tracking for a publishing comany
What do you like best?
Integration with other tracking systems such as Google Analytics.
Keyword level data.
What do you dislike?
The dynamic numbers were a major problem with a lot of our clients.
What problems are you solving with the product? What benefits have you realized?
Tracking leads back to web marketing.
Clients also use recordings for csr training.
What do you like best?
Their system is user friendly for our clients. We utlize their call tracking software for a program on our sites. We are able to offer the service to clients, and allow them to utlize their own client logins to pull reports, analyze trends with the data, etc. I think this is the biggest thing that keeps us from transitioning to another product - ease of use.
What do you dislike?
Their customer support system typically changes without much notice to vendors. This impacts how we utlize the system, and affects our clients as well. I do not like how their customer support interface/dashboard has changed. You login to an area and type out your request, but there is really no confirmation that it has been receieved. There seems to be a lack of accountability and set timeline on their end. I have followed up and called support reps directly on various requests.
Recommendations to others considering the product:
Don't be afraid to hold their customer service team accountable. Find out who manages the team, and use he/she as a resource. Follow up with that person when you don't feel your needs are being met.
What problems are you solving with the product? What benefits have you realized?
We are able to provide sound call tracking with the system. It allows us to pull billing data for a large amount of clients at a time, and we rely on the data heavily for accuracy.
What do you like best?
I think some of the features with Call Interactive are very useful like being able to listen and review calls. I also like that the software shows the click trail of calls.
I also like how easy it is to export excel tables- very useful except for the fact that most of the info is skewed.
What do you dislike?
It seems a lot of the information is inaccurate. Some of the calls are obviously tracked incorrectly for example: says the call came from webpage X and when we ask them they say they came from webpage Y.
The software seems to recognize unique users and calls but there is no way on the UX to separate existing customers from leads. And if there is, the customer service is terrible, and hasn't answered any of my emails asking for advice/help.
What problems are you solving with the product? What benefits have you realized?
I work at a dental office and many of our patients look up our number online when they want to call. Unfortunately, it is my understanding that the only way to to separate our existing patients from leads is to go through and actually listen to every single phone call and determine whether or not it should be on the report. Extremely frustrrating and time-consuming.
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Frequently asked questions
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Call Box has 1 plans,
- Call Box USD 0.00
Call Box provides Business Hours,Online (Ticket) support.
Call Box is not allowing Free Trial.
Call Box provides Help Guides,Blogs for the software training.
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