Marg Brightcove

The fact that I am no longer using Brightcove to manage my company's video content.

As a video player and management system, I've been disappointed by Brightcove since I arrived on the scene at the company I work for. Dreadful performance, poor user interfaces, weak reporting, and extremely limiting functionality from the Admin side of things makes this platform unbearable to use. We've actually bailed out of using the system while still under contract, and have elected to use Youtube instead.

Dealing with Brightcove on contract matters is like pulling teeth. They are slow to respond (if they even do) to inquiries, and become even more painful to deal with when you tell them you no longer want to continue using their services.

I'm literally paying them for a full year of service and not using them, just to get off the platform because we did not give them 90 days advanced notice that we were opting out of the contract. I then had to get in touch with their legal counsel to amend our contract to no longer list us as an Auto-Renewal each January.

I just asked my account rep about simply terminating our account, since we have paid the entire year in full (thousands of dollars), and she said she would need to ask her leadership team about our options, and that she couldn't promise me anything!

I've wasted so much time dealing with this company over a poorly performing product that I felt compelled to warn others about them, which is very atypical of me.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

brightcove's good when you have significant video assets on your site consumed on your site for which you want complete control. if youtube's not an option and neither is vimeo or facebook, then bc might be an option.

getting tracking to work for 3rd party tools such as Google Analytics or Adobe Analytics has always been a chore. Monitoring embedded YouTube videos is so much easier.

What problems are you solving with the product? What benefits have you realized?

It's an easy platform to navigate once you've spent a couple days with it. The new studios thumbnail section is much improved.

Its not a perfect system but for the most part it's usually on point.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

The amount of options and analytics the platform provides.

Sometimes platform can be slow, and confusing at times.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Brightcove gives us the ability to see all our video views from all of our published videos across all websites, and not just our nascar.com website.

Sometimes the metrics from brightcove dont match up with other reporting software tools that we have.

What problems are you solving with the product? What benefits have you realized?