Marg Booker

I like the mobile access and online booking the best.

The checkout process is way too complicated. It takes too many clicks to check out.You have to save every service and product item. It doesn't automatically give credit to the service provider for all subsequent services. It does for products on the same ticket. (An easy fix, I would thinkYou have to scroll and add the stylists name. Appointments disappear off the book. Stylists schedules open up when we haven't changed them. We can't double book appointments because it doesn't block online bookers from doing the same thing. We have to look up gift certificates, copy and paste them in the checkout process. With Millinium , you can look it up on the same page with the customer's name. Much easier. It's not intuitive. I have contacted customer support a few times but, they have no answers.I am currently looking to change to a new software system.

It has only created more problems for us.

What do you like best?

What do you dislike?

What do you like best?

What do you dislike?

Nothing.

Seemed like a good idea at the time. Doesn't perform as advertised, support is garbage.

Absolutely horrible. Super eager, overzealous salespeople make you feel confident / encourage you to buy, and then you can not get a callback in a WEEK after signing their contract. Cancelled services within a week, because its sub-par perforance is not as expected, and was not able to receive even a prorated refund for their $150 sign up fee.

What a pain in the butt.

Definitely not worth it. NOT EVEN AS GOOD AS SOME OF THE FREE CRM software out there.

Strongly recommend against.

Salesforce, Zoho, almost anything else.

I signed up for basic CRM, Book appointments, client notes, followups, not only does it not do that, but after a week of non-use because it doesnt perform the functions I expected well They wouldnt even give me a prorated refund of the $150 sign up fee, and had the gall to bill me "prorated" for the week I had it.

Absolutely horrible. Super eager, overzealous salespeople make you feel confident / encourage you to buy, and then you can not get a callback in a WEEK after signing their contract. Cancelled services within a week, because its sub-par perforance is not as expected.

What a pain in the butt.

Definitely not worth it. NOT EVEN AS GOOD AS SOME OF THE FREE CRM software out there.

They have good online training videos that my staff can use to get started with the program.

The software about 2 years ago was great, but updates and stability issues now plague it and the customer service support is rude and condescending. I asked for a feature (to not allow for future appointments on the scheduler to be paid out to be turned off, and I was told that this is a common practice wishing salon businesses, it could not be done and that I needed to train my staff better. By the way, if this does happen you cannot take the paid appointment off the schedule, even if the client cancels or need to move the appointment. A ridiculous feature that no business would want an appointment in the future to be set in stone so that you cannot book some else it its place in case of cancellation! They have know idea how a salon/spa is run and are NOT open to any suggestions or changes that are real world business needs. Lastly the reporting is terrible, if you track prebooks, then recurring appointments are not accounted for in the system. If you track client retention rates you have to pull 3 different reports and you can't print them because they are in a "dashboard". If you pull retention from another report the numbers are totally different then the dashboard. The daily close out reports have columns that changed based the number that populates the report, for instance, one day the report columns read service sales, retail sales, tips... the next day it will read tips, retail sales, services sales. They sort the columns based on amount.

Don't do it and I hear mind body is just the same.

I've used a lot of softwares, and been in the business 20 years, i recommend you try another software, not mind/body (they are exactly the same with the same issues. SAM or Salon Account Manager was pretty good and I hear STX is good, but they do not transfer in old Gift Cards so that was a no go for us. If you can afford or want a more robust program try Korvue.