Marg Bold360
Marg ERP 9+
3.2
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Pricing of Marg ERP-Pharmaceutical Industry Software
Pricing plans
Introduce pricing plans
Simple, transparent pricing that grows with you. Try any plan free for 30 days.
- Live Ch at (Desktop & Mobile)
- In-App Mobile Chat (Mobile SDK)
- Text Messaging
- Facebook Messenger
- WhatsApp (beta)
- Video Chat
- File Transfer
- Co-browsing
- Visitor Monitoring
- Skills-Based Routing
- Salesforce® Integration
- Zendesk Integration
- Google Analytics Integration
- Auto Translation (Lionbridge Integration)
- Multiple APIs
- Robust Reporting
- Automatic Distribution (AD)
- Proactive Engagement
- Live Ch at (Desktop & Mobile)
- In-App Mobile Chat (Mobile SDK)
- Text Messaging
- Facebook Messenger
- Includes all Agent features
- plus:
- AI Chatbots/Virtual Agents
- Conversational Designer
- Natural Language Processing
- AI Powered Self-Service
- Proactive Outreach Engine
- Dynamic Search Bar
- Resource Management
- Smart Routing
- Knowledge Management
- Agent Smart Advisor
- Voices Dashboard
- Customer Insights
- Includes all Agent features
- plus:
- AI Chatbots/Virtual Agents
- Conversational Designer
- Natural Language Processing
- AI Powered Self-Service
- Proactive Outreach Engine
- Dynamic Search Bar
- Resource Management
- Smar
- Natural Language Processing
- Portal Templates
- Knowledge Management
- Salesforce Integration
- Chrome Browser Extension
- Article Suggestions
- Exposed Meta-Data
- Comments
- Insights Dashboard
- Natural Language Processing
- Portal Templates
- Knowledge Management
- Salesforce Integration
- Chrome Browser Extension
- Article Suggestions
- Exposed Meta-Data
- Comments
- Insights Dashboard
- Includes all Agent features
- plus:
- AI Chatbots/Virtual Agents
- Conversational Designer
- Natural Language Processing
- AI Powered Self-Service
- Microsoft Teams Integration (beta)
- Chrome Browser Extension
- Knowledge Management
- Agent Smart Advisor
- Voices Dashboard
- Customer Insights
- ServiceNow Knowledge Base Sync
- Custom Intent Library
- Deployment Guide
- Includes all Agent features
- plus:
- AI Chatbots/Virtual Agents
- Conversational Designer
- Natural Language Processing
- AI Powered Self-Service
- Microsoft Teams In
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses Bold360
Company Details
- Company Name: Bold360
- Headquarter: Boston, Massachusetts United States
Bold360 Description
Key Features & Specifications
- Visitor Targeting
- Transfers
- Shortcut Messages
- Persistent Chat
- Offline Form
- Knowledge Database
- Co-Browsing
- Agent Scheduling
- Video Chat
- Call Me Option
Bold360 Video
Alternative
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Keka HR Payroll Platform Screenshots
User Reviews
WRITE A REVIEW
What do you like best?
We liked some of the graphics, that's why we initially decided to try the software.
What do you dislike?
The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer service department that we stopped used the software and requested a refunded, they gave us the runaround for 3 months, then denied the request.
Recommendations to others considering the product:
There are better softwares out there written with better code and this company's customer service is terrible. I would avoid using BoldChat.
What problems are you solving with the product? What benefits have you realized?
Providing convenience to users who would rather chat with a customer service team via their mobile phones while visiting our website instead of calling in.
What do you like best?
We liked some of the graphics, that's why we initially decided to try the software.
What do you dislike?
The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer service department that we stopped used the software and requested a refunded, they gave us the runaround for 3 months, then denied the request.
Recommendations to others considering the product
There are better softwares out there written with better code and this company's customer service is terrible. I would avoid using BoldChat.
What business problems are you solving with the product? What benefits have you realized?
Providing convenience to users who would rather chat with a customer service team via their mobile phones while visiting our website instead of calling in.
What do you like best?
Nothing.. like I said nothing. Will not use them again
What do you dislike?
No customer service contact. I tried chat support. They keep saying someone will call us back. We're simply trying to update our billing. Only option is to pay $5000 or $2000 per year package. All chat agents clueless because they're not even in the country.
Recommendations to others considering the product
Save your money
What business problems are you solving with the product? What benefits have you realized?
Online retail
What do you like best?
Nothing.. like I said nothing. Will not use them again
What do you dislike?
No customer service contact. I tried chat support. They keep saying someone will call us back. We're simply trying to update our billing. Only option is to pay $5000 or $2000 per year package. All chat agents clueless because they're not even in the country.
Recommendations to others considering the product:
Save your money
What problems are you solving with the product? What benefits have you realized?
Online retail
What do you like best?
I liked the amount of features that was available. It was extremely in depth but it just did not suit our company needs
What do you dislike?
There were too many features which were distracting. We have our online chat set up and used by our sales reps to generate leads and have more people call in. We need simplicity as our magic is done via phone/email,
Recommendations to others considering the product:
If you have a team of people and high traffic website, boldchat could be for you. Unfortunately we get many more calls than web chats so taking the time to learn it was unnecessary.
What problems are you solving with the product? What benefits have you realized?
We have since switched to Olark and seem to be doing well with it.
Keka HR Payroll Platform Key Clients
Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
Bold360 has 4 plans,
- Agent USD 0.00
- Service USD 0.00
- Advise USD 0.00
- Helpdesk USD 0.00
Bold360 is the Live Chat Software used for the below functionalities.
Top 5 Bold360 features
- Visitor Targeting
- Transfers
- Shortcut Messages
- Persistent Chat
- Offline Form
Bold360 provides Online (Ticket) support.
Bold360 is not allowing Free Trial.
Bold360 provides Help Guides,Blogs,Video Guides for the software training.
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