Marg BigPanda
Marg ERP 9+
4.1
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Pricing of Marg ERP-Pharmaceutical Industry Software
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Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Phone,Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses BigPanda
Company Details
- Company Name: BigPanda
- Headquarter: Mountain View,
BigPanda Description
Key Features & Specifications
- Auto-Assign (Incidents)
- Real-time Dashboard
- Incident Prioritization
- Enriched Notifications
- Incident Reporting
- Ticket Management
- Safety Management
- Root-cause Diagnosis
- Disaster Recovery
- CAPA
- Audit Trail
- Task Management
BigPanda Video
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User Reviews
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What do you like best?
Simple to use and set up. New users can learn it soon
What do you dislike?
The UI is not very good. Many limitations. And doesn't support SSO
What problems are you solving with the product? What benefits have you realized?
Alert consolidation. Ticket reduction
What do you like best?
The UI is clean and intuitive, and the alert pipeline/correlation logic is well defined. The OOTB integrations are straightforward and easy to set up. The APIs that do exist seem to be well documented and are easy to consume.
What do you dislike?
Much of the configuration seems to be behind the scenes and not exposed to end users. The phrase "our customer care team can take care of that for you" sends shivers down my spine ;). There are a few configuration options that don't seem to support our use case very well. Basically any option that takes a "global" affect is not desirable for our MSP-like environment.
Additionally, the lack of customer facing APIs is disappointing. We're very big on automation, especially surrounding onboarding of new clients and users, and the lack of APIs for groups/environments/integrations/users hinders our ability to automate onboardings in BigPanda.
What problems are you solving with the product? What benefits have you realized?
BigPanda works really well for us to correlate alerts and "auto-share" into ServiceNow. Our alert handling pipeline before was rather manual, with human interaction necessary to correlate alerts into tickets.
What do you like best?
The best part of bigpanda is event consolidation
What do you dislike?
Bigpanda api and sso integration, some times didn't worked properly for me
What problems are you solving with the product? What benefits have you realized?
We are using for event consolidation, sending notifications and creating incidents
What do you like best?
Alert aggregation by getting all the alerts into one place.
The customer support reps are really helpful and responsive.
What do you dislike?
There seems to be a delay when the infrastructure is pretty huge, other than that, we have no issues with the product.
Recommendations to others considering the product:
BigPanda is a great company heading into the right direction, there is still some roome for improvement, but the company seems to be working hard and should be able to significantly help your organizations, Plus, the customer supoort is always just a call away and they seem happy to help
BigPanda has recently announced capabilities for Autonomous digital operation platform. The new capabilities include two significant product components; first, the platform features Open Box Machine Learning - a core component that provides unmatched trust, control, and transparency for enterprise IT customers. The other is the company's new Unified Analytics offering that delivers deep insights into real-time health and performance of IT operations. The company's Autonomous Digital Operations Platform enables global enterprises to cut down operational costs, enhance service availability, and diminish the IT risks related to digital transformation
What problems are you solving with the product? What benefits have you realized?
It helps us in removing the process of manually creating different tickets for various teams and sometimes the tickets would be lost in the system. With bigpanda, we can manage all under one UI and the incident management process has improved a lot ever since this has been implemented
What do you like best?
easy to use event consolidation feature and incident assignment
What do you dislike?
User profile management is little tedious process
What problems are you solving with the product? What benefits have you realized?
Event consolidation is really useful as it controls the redundancy.
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Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
BigPanda has 0 plans.
BigPanda is the Incident Management Software used for the below functionalities.
Top 5 BigPanda features
- Auto-Assign (Incidents)
- Real-time Dashboard
- Incident Prioritization
- Enriched Notifications
- Incident Reporting
BigPanda provides Phone,Online (Ticket) support.
BigPanda is not allowing Free Trial.
BigPanda provides Help Guides,Blogs,Video Guides for the software training.
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