Marg BeyondTrust Remote Support
Marg ERP 9+
4.6
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What is BeyondTrust Remote Support?
BeyondTrust Remote Support is an enterprise-grade remote access and support solution that enables secure, efficient assistance to desktops, servers, mobile devices, and systems—regardless of location. Designed for IT help desks and support teams, it allows technicians to resolve issues quickly via screen sharing, remote control, file transfer, and real-time chat. The platform emphasizes security with features like session logging, access controls, and encryption. BeyondTrust supports integrations with ITSM and identity solutions, helping organizations streamline workflows and maintain compliance. It’s trusted by global enterprises to deliver scalable, secure, and audit-friendly remote support experiences across both internal and external environments.
Pricing of Marg ERP-Pharmaceutical Industry Software
Pricing plans
Introduce pricing plans
Simple, transparent pricing that grows with you. Try any plan free for 30 days.
Cloud
USD 2.00 //Year
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Deployment : BeyondTrust Cloud Appliance
- Unattended Support : Manage unattended devices
- plus: Unlimited remote access on LAN via RDP Unlimited access on external networks via RDP/Jump technology Unlimited access on isolated networks via Jump Zone Proxy
- Manage unattended devices
- plus:
- Unlimited remote access on LAN via RDP
- Unlimited access on external networks via RDP/Jump technology
- Unlimited access on isolated networks via Jump Zone Proxy
- Platforms : Windows
- Mac
- and Linux Android and iOS Su
Owned Appliance
USD 0.00 /One-time license
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Deployment : Physical Appliance or Virtual Appliance (vSphere
- Hyper-V
- Azure
- or AWS) Hosted in your data center
- Physical Appliance or Virtual Appliance (vSphere
- Hyper-V
- Azure
- or AWS)
- Hosted in your data center
- Unattended Support : Manage unattended devices
- plus: Unlimited remote access on LAN via RDP Unlimited access on external networks via RDP/Jump technology Unlimited access on isolated networks via Jump Zone Proxy
- Manage unattended devices
- plus:
- Unlimited remote access on LAN via RDP
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Online (Ticket),Business Hours |
| Customization: | Yes |
| Languages Support: | English |
Who uses BeyondTrust Remote Support
Company Details
- Company Name: BeyondTrust Remote Support
- Headquarter: Georgia,
BeyondTrust Remote Support Description
Why Choose BeyondTrust Remote Support?
BeyondTrust Remote Support delivers secure, scalable, and comprehensive support capabilities, ensuring sensitive data stays protected during remote sessions. It empowers IT teams to resolve issues faster, integrate seamlessly with existing ITSM tools, and maintain full audit trails—making it ideal for organizations prioritizing security, compliance, and efficient support delivery.
Benefits of BeyondTrust Remote Support
Faster issue resolution across platforms
Secure remote access with full session logging
Enhanced IT productivity and responsiveness
Reduces downtime and end-user disruption
Strengthens compliance with security policies
How to Use BeyondTrust Remote Support?
Start by installing the BeyondTrust console and setting up technician roles. Initiate support sessions via invitation, portal, or unattended access. Once connected, technicians can control devices, chat with users, transfer files, or escalate issues securely. Sessions are logged automatically for auditing, with optional integrations into ITSM and ticketing systems.
Features of BeyondTrust Remote Support
Remote desktop control and screen sharing
File transfer and command line access
Session recording and audit logging
Multi-platform support (Windows, Mac, Linux, iOS, Android)
Custom branding and technician permissions
SAML/LDAP integration
Jump technology for unattended access
ITSM integrations (ServiceNow, Jira, etc.)
What Makes BeyondTrust Remote Support Different?
BeyondTrust stands out with its unmatched security features like granular access controls, encrypted sessions, and comprehensive audit logs. Unlike consumer-grade tools, it's built for enterprise environments with compliance in mind. Its seamless integration with ITSM platforms and support for all major operating systems makes it both powerful and flexible.
Who Can Benefit from BeyondTrust Remote Support?
IT support teams, MSPs, service desks, and enterprise IT departments across industries like finance, healthcare, education, and government can benefit. It’s ideal for organizations needing secure, compliant, and scalable remote support solutions to serve employees, customers, or remote infrastructure in real time.
Is BeyondTrust Remote Support Easy to Use?
Yes, BeyondTrust offers an intuitive technician console, simple session initiation, and browser-based access for end-users—no installation required. Its streamlined interface and guided workflows make it easy for both technical and non-technical users to operate, while advanced settings allow IT teams to configure powerful support environments quickly.
What Support Does BeyondTrust Remote Support Offer?
BeyondTrust provides 24/7 customer support, a detailed knowledge base, live training sessions, and implementation assistance. Enterprise users get access to account managers, technical support engineers, and custom onboarding services. Community forums, webinars, and certification programs are also available to help users maximize their investment in the platform.
Key Features & Specifications
- Session Recording
- Remote Control
- File Transfer
- Feedback Collection
- Diagnostic Tools
- Screen Sharing
- Live Chat
- Session Transfer
BeyondTrust Remote Support Video
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User Reviews
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What do you like best?
Some branding; easy to use; appliance based.
What do you dislike?
yearly maintenance cost; not being upfront on whether they will charge you surcharge on using CC or not (they simply say, they will charge if applicable, even at the "Submit" button; not giving any valuable discount to loyal customers; expensive additional licenses (and the yearly maintence cost for those licenses.
Recommendations to others considering the product
We have been their customer for 14 years and are now thinking of using a different remote solution. No longer competitive; they charge 4% uplift each year -- their yearly maintenance cost keeps going up. When paying maintenance, they tell customers that they will be charged 3% if allowed by law. They do not let the customers know if the state they are in doesn't allow merchants to impose surcharge. Customers who do not know the law obviously would get discouraged from using their CC. This obviously would benefit the merchant. Done on purpose I would say, because it is very easy to let the customer know if surcharge will be added, based on customer's state. No other major company we have come across discourages customers from using a credit card. Also, if you add additional licenses, they would charge you maintenance fee on those licenses as well. Cost can quickly add up. A second license would help our business, but not at the money they want to charge for second license + yearly maintenance cost on that license.
What business problems are you solving with the product? What benefits have you realized?
helping customers
What do you like best?
I like how it is integrated in the tools that we use.
What do you dislike?
The lack of control for screen size and no support for multiple monitors
What problems are you solving with the product? What benefits have you realized?
The ability to interact directly with a customer environment.
What do you like best?
I like the fact that it's very secure and reliable. Sessions are easy to start and I like the fact they are logged. This makes for a HIPAA compliant solution, which we need.
What do you dislike?
The cost of the licenses can be a bit on the prohibitive side.
Recommendations to others considering the product
Make sure that Bomgar would have all the functionality you need but compare that list of requirements with other solutions that may be cheaper. Don't forget that Bomgar has very good technical support as well.
What business problems are you solving with the product? What benefits have you realized?
HIPAA compliance, integration with our Helpdesk software system. Session logging.
What do you like best?
This allows me to provide IT support to our callers -- it is fairly straight forward. It also was able to allow us a chat box so we did not have to continue to be on the phone with the individual and allowed a restriction of privileges unless otherwise asked. For what we used it for, it seemed secure.
What do you dislike?
We can only use up to 3 remote sessions at one time -- it is also difficult to learn from the manual given, it takes time to learn where everything is and what everything means. These difficulties can be solved with time using and a good trainer. The best way to learn is to use it hands on versus read a manual about how to use. But otherwise, it had all the basic functions i needed. . although it might be nice if the program had more instructions on how to help a caller as it was difficult at times.
Recommendations to others considering the product
For a new user it is hard to learn where everything is and how to use everything. I found that the manual was most difficult to read from and understand and it was better to learn by someone teaching you hands on experience. Otherwise for the purpose we used it for it was useful and beneficial for our team. There were minor technical difficulties we could fix ourselves and had quick responses from the Bomgar support.
For pricing - I am unsure how much the company spent on this.
What business problems are you solving with the product? What benefits have you realized?
We are utilizing it to solve IT problems remotely for students, staff, and faculty of my institution. This helps the individual receive the tech support they need in the most convenient matter possible. It lowers foot traffic in our offices and allows all techs to work on multiple projects at one time.
What do you like best?
clients don't have to load and read a support code. they just click start session and they are done
What do you dislike?
cost. depending on your client base, this may be more expensive than you'd like.
What business problems are you solving with the product? What benefits have you realized?
in order to resolve an issue as soon as possible, remote support removes the issues with scheduling and driving to clients offices. their problems can typically be resolved at the moment of the call without having to go onsite.
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Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
BeyondTrust Remote Support has 2 plans,
- Cloud USD 2.00 /Year
- Owned Appliance USD 0.00 One-time license
BeyondTrust Remote Support is the Remote Access Software used for the below functionalities.
Top 5 BeyondTrust Remote Support features
- Session Recording
- Remote Control
- File Transfer
- Feedback Collection
- Diagnostic Tools
BeyondTrust Remote Support provides Online (Ticket),Business Hours support.
BeyondTrust Remote Support is allowed 0 Days Free Trial.
BeyondTrust Remote Support provides Help Guides,Video Guides,Blogs for the software training.
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