Marg Awario

They had very responsive customer service and really wanted to help make sure we were happy with our experience and results.

The net they cast was far too broad for a local, regional, or even U.S.-only based company. Their algorithm searches internationally, so I was receiving results from China, Russia, and other foreign entities. None were even in English. It was explained that they will have the ability to narrow searches in about 6 months. The results were much too broad for us and few were relevant.

Don't use it unless you're an international organization.

Our reason for wanting to know what was being said about us was to monitor our external reputation and customer experience. Of course, we also want to know who is picking up our press releases and publishing news about our organization.

simple review system, but not a lot of benefits at the basic level.

Refused to upgrade to the service I paid for. Confrontational back and forth with customer support. Lack of responsibility to honor commitment with users.

Look for a more reliable company that honors their commitments.

None now, as the basic level is less usefull.

We can monitor the web for mentions of our company, competitors, and potentially those who are in need of our services.

We have a wealth of data, too much to be honest, and trying to filter through it, eliminate what is not useful, is an arduous process that doesn't seem to end. I personally have spent hours, even with reps, trying to narrow down the focus, but it can still be thousands per day. Also, a "new" feature that was added trying to show leads, it's only accurate about 10-15% of the time.

As perviously mentioned, vast amounts of data to be culled through, not really an easy way to do that with all the babbling that goes on online. It hasn't been a bad tool, just not a terribly useful one as was hoped.

Useful to stay on top of social media that mentions your domain or keywords.

If you're using very broad keywords, results are not very useful.

For facebook, twitter, instagram, it does a decent job. Reddit still needs some work. It can find topics in subreddits, but you can't filter by comments or filter down to specific subreddits yets.

I'm trying to find content that relates to my blog to engage with.

I enjoy the visuals the most about Awario. There are several almost interactive functions within the app or desktop site. I loved seeing where our followers, influencers, and users are, all over the world! As you scroll your mouse around, different information and pop-ups will appear! Making the site more fun than work.

I did dislike it's sort of vague-ness. Some of the metrics seem either pointless or lack depth. The reporting was fine however. Also, you can only fine-tune your searches so much so you may get irrelevant notifications or results. For instance, if a Twitter user has a similar name to yours, their tweets will show in your feed

If finding where your shoppers, users, followers, infulencers, mentions are located, Awario is right for you.

We wanted to see everything that mentioned our company name. Awario helped us crawl the world wide web for just that.