Marg atSpoke
Marg ERP 9+
4.5
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Pricing of Marg ERP-Pharmaceutical Industry Software
Pricing plans
Introduce pricing plans
Simple, transparent pricing that grows with you. Try any plan free for 30 days.
Standard
USD 5.00 //User/Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Create up to 1 team
- Request management
- Integrated knowledge base
- AI-powered self-service
- Request types & forms
- Slack
- Teams
- and SMS channels
- Analytics dashboard
- API access
- Assignment rules
- Private notes
- Custom lists
- Tags
- Activity log for requests
- Email support
- Create up to 1 team
- Request management
- Integrated knowledge base
- AI-powered self-service
- Request types & forms
- Slack
- Teams
- and SMS channels
- Analytics dashboard
- API access
- Assignment rules
- Private notes
- Custom lists
- Tags
- Ac
Plus
USD 6.00 //User/Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Create up to 3 teams
- Request management
- Integrated knowledge base
- AI-powered self-service
- Request types & forms
- Slack
- Teams
- and SMS channels
- Analytics dashboard
- API access
- Assignment rules
- Private notes
- Custom lists
- Tags
- Activity log for requests
- Email support
- Request PDF export
- Tasks & approvals
- Sequential tasks
- Assignment rules
- Service level agreements
- Business hours & time zone support
- CSAT
- Merged Requests
- Resource preference & visibility
- SAML/SSO
- User provisioning & deprovisioning
- H
Enterprise
USD 0.00 /
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Create unlimited teams
- Request management
- Integrated knowledge base
- AI-powered self-service
- Request types & forms
- Slack
- Teams
- and SMS channels
- Analytics dashboard
- API access
- Assignment rules
- Private notes
- Custom lists
- Tags
- Activity log
- Email support
- Request PDF export
- Tasks & approvals
- Sequential tasks
- Assignment rules
- Service level agreements
- Business hours & time zone support
- CSAT
- Merged Requests
- Resource preference & visibility
- SAML & SSO
- User provisioning & deprovisioning
- HRIS integ
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Business Hours,Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses atSpoke
Company Details
- Company Name: atSpoke
- Headquarter: San Francisco, California United States
atSpoke Description
atSpoke Video
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User Reviews
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What do you like best?
It's a modern Slack heavy ticketing system that is easy to use. Their CSM is fantastic and has help has use the product to its full potential. Great support from CSM and very agile company.
What do you dislike?
There are some quirks that make it hard for non tech folks to use and they can take a long time to fix issues.
Recommendations to others considering the product:
Take a look at this product and you will be blown away!
What problems are you solving with the product? What benefits have you realized?
We are trying to have a scalable ticketing system that will help eliminate friction with getting help easily. Having less systems to go thru is key in getting a great user experience. Integrating a knowledge base within Slack.
What do you like best?
I like the ease of adding things to the knowledge base. Training the tool is also easy, and it learns quickly and usually accurately. Our product team says it works well for reporting bugs, and pushing those reports to Asana.
What do you dislike?
There are two main limitations of the tool. These are that you can't connect two tickets (for example, have one ticket trigger another to open), and that you can't have recurring tickets. These limit the capability for more advanced usage. I'd also like the Asana integration to allow me to send tickets to my private boards, not just shared ones.
Recommendations to others considering the product:
Make sure you have a high level of team buy-in before rolling it out, with demos and explanations, or else the team won't adopt it quickly. Also train the tool thoroughly before rolling it out to staff.
What problems are you solving with the product? What benefits have you realized?
New hires have a much easier time finding the files they need during the onboarding process. People come to me (HR) slightly less than before to ask questions or where to find things, and usually go to Spoke for IT problems instead of coming directly to one of our team members. It's also helpful for approval processes, such as approving a computer purchase when a new hire ticket is opened.
What do you like best?
It's AI ability to adjust questions and find similar answers.
What do you dislike?
It's hard to adjust if this is not something your staff are used to. The culture adjustment can be hard. It does take away a personal element as well.
What problems are you solving with the product? What benefits have you realized?
The overwhelming amount of one-off request and storing important information that all staff need.
What do you like best?
I love the machine learning feature that answers users. If you take advantage of this feature, it will make your life easier.
What do you dislike?
Adding users through Slack is my least favorite feature.
Recommendations to others considering the product:
Spoke has added many features in a short amount of time since we started utilizing the product. They've taken our feedback and followed through with the features requested.
What problems are you solving with the product? What benefits have you realized?
We're solving all IT, Facilities and People related issues with Spoke.
What do you like best?
I think one of the things that I like the most about atspoke is that it is simple and easy to use, its use is not complicated at all I love it when the platforms are intuitive and keep it simple and atspoke really does it, something else that caught our attention from spoke is its integration with slack since with this integration my subscribers and clients can answer the vast majority of their uncertainties even before having contact with my technical support team and if they still want to communicate with my technical team, request it in the same chat which is a huge time saver, the atspoke work team is also a gem because you really feel that they are interested in your doubts and try to solve your problems almost immediately and if they cannot solve it immediately they follow up closely
What do you dislike?
the only cons I can see so far is that a really new tool and many utilities are still in process but atspoke progresses very fast and the best of all is that technical support listens to you and many of your suggestions are taken care of and implemented by your technical team
What problems are you solving with the product? What benefits have you realized?
atSpoke has helped us to receive all the requests from our subscribers and respond to them in the simplest, safe and quickest way possible and thus be able to provide everyone the assistance they need quickly and solve their problems without any inconvenience.
Keka HR Payroll Platform Key Clients
Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
atSpoke has 3 plans,
- Standard USD 5.00 /User/Month
- Plus USD 6.00 /User/Month
- Enterprise USD 0.00
atSpoke provides Business Hours,Online (Ticket) support.
atSpoke is not allowing Free Trial.
atSpoke provides Help Guides,Blogs,Video Guides for the software training.
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