Marg Ameyo Fusion CX

Marg ERP 9+

Ameyo Fusion CX is an omnichannel help desk ticketing software that allows agents to handle customer support tickets across various channels from a unified interface. It helps admins track all of their customer support queries and assign or rout them to the right agent. With this ticketing software, companies can support customers on their preferred channels whether it’s email, voice, chat or social media. Ameyo Fusion CX helps users to define their own business-specific configurations, customize their dashboards and reports, create their own rules, manage their business prompts and more. It also works as collaboration software, enabling team members to communicate and interact with each other. Ameyo Fusion CX can be integrated with pre-existing business tools to increase its usefulness. With features like screen pop, toolbar integration, two-way synchronization of information, agents get to draw customer-related information in real-time while answering their calls to improve the overall experience.

Pricing of Marg ERP-Pharmaceutical Industry Software

Pricing plans

Introduce pricing plans

Simple, transparent pricing that grows with you. Try any plan free for 30 days.

Ameyo Fusion CX Custom Plan

USD 0.00 /

USD0.00

Perfect for your business requirements and platform usage.

BOOK A DEMO
WHAT YOU WILL GET
  • Omnichannel Ticketing
  • Sentiment Analysis
  • Collaboration
  • Heat Map
  • Ticket Resolver
  • Ticket Prioritization
  • Chatbot Integration
  • Customer Portal
  • Omnichannel Ticketing
  • Sentiment Analysis
  • Collaboration
  • Heat Map
  • Ticket Resolver
  • Ticket Prioritization
  • Chatbot Integration
  • Customer Portal

Key Specification

Other Categories:
Deployment: Cloud Hosted
Customer Support: Business Hours,Online (Ticket)
Customization: No
Languages Support: English

Who uses Ameyo Fusion CX

SMEs
SMEs
Enterprises
Enterprises

Company Details

  • Company Name: Ameyo Fusion CX
  • Headquarter: Gurgaon, Haryana India

Ameyo Fusion CX Description

Key Features & Specifications

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Customizable Branding
  • Ticket Management
  • Surveys & Feedback
  • Known Issue Management
  • Knowledge Base
  • Contract (SLA Management)
  • Community Forums
  • Automated Routing
  • Alerts (Escalation)
  • Self Service Portal
  • Live Chat
  • Document Storage

Ameyo Fusion CX Video

Keka HR Payroll Platform Screenshots

User Reviews

WRITE A REVIEW
quotes

Horrific experience to work at Ameyo. All the decisions taken by a single person in India team (Authoritarian rule)- Sales, revenue, finance, HR. The decision is unanimous and no one can question her authority. Sending legal notices to people who have joined other firms in order to harass the person, not giving incentive to people who have left, holding full and final are some of the USPs of the firm. She has done it in case of multiple team mates. Join at your own risk.

- Anonymous

quotes

What do you like best?

Simple and clean interface and , no clutter. You've options to add multiple ticket fields and track interactions in a single thread.

You can create contacts manually

What do you dislike?

That they'reproviding social connect option but a glitch it does not work in the case of replying to the facebook comments on ad posts.

Recommendations to others considering the product:

Go for it if you are looking for a product which is clutter dree

What problems are you solving with the product? What benefits have you realized?

Omni channel presence, it connects communications from all the sources in to one channel and make it mutitasking

- Ved Prakash S

Keka HR Payroll Platform Key Clients

Frequently asked questions

Everything you need to know about discovering, comparing, and choosing the right AI software for your business.

Ameyo Fusion CX has 1 plans,

  • Ameyo Fusion CX Custom Plan USD 0.00

Ameyo Fusion CX is the Help Desk Software used for the below functionalities.

Top 5 Ameyo Fusion CX features

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Customizable Branding

Ameyo Fusion CX provides Business Hours,Online (Ticket) support.

Ameyo Fusion CX is not allowing Free Trial.

Ameyo Fusion CX provides Help Guides,Blogs,Video Guides for the software training.

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