Marg Acquire

I love the co-browsing option because our agents will be able to see what's exactly on the customer's screen

The screen share option seems unnecessary because a software has to be downloaded only to view the page. One might as well co-browse

New customer retention and efficiency of solutions

The best thing about Acquire's chat solution is the simplicity at which it can be integrated into any website. In addition to this simplicity, Acquire's system uses innovative solutions to allow their clients to stand out among the competition.

We occasionally run into small bugs that require resolution. The Acquire team is always responsive and willing to do what it takes to make things right.

As our business strives to promote self-service by offering better online tools, sometimes relationships can suffer as a result of these new-found efficiencies. We wanted to offer our customers a quick and efficient way to contact us without requiring them to pick up a phone or send an email. Additionally, the video chat solution is great for face-to-face, and the co-browsing tool helps us diagnose issues faster than ever.

I really like the different things I can do with the triggers such as hiding the widget when no agent is online.

Had some problems with multilanguage setup but their team was really fast to help out.

Visitors like being able to immediately get in touch with us. Slack integration allows all team members to see the messages.

No-nonsense tool. Easy to reach out to our customers and help them out while shopping on our website.

Possibility to take over the visitor's screen. This is really a very easy way to help our customers.

Good customer support.

The tool could use some more customization tools to tailor it more to our needs.

The goal was to have an extra channel for our customers to reach out to us. Thanks to the informal nature we can help our customer very fast in their journey to find the best possible products for their needs.

We trialed mainly for the co-browse functionality. Simple enough to setup and is significantly a better option for us than screen sharing. Meets all security compliance considerations such as the customer field masking which is particularly important to us being based in the EU.

Feel like some of the product features and settings could be better signposted. Some features we just don’t need such as the chatbot.

If you want a live chat + co-browse solution this is a no-brainer.

We have a small use case to speed up troubleshooting with our in-house teams, being able to navigate and solve issues in real time just speeds things up vs tickets. Will be recommending it to clients who have a more customer focused support base who it’s probably more scalable for.