Marg 1CRM

PROS & CONS

What are the best aspects of this product?

Attempt to integrate all back office functions - but fails. CRM, EM, DM, etc. Email marketing simply doesn't work. Vendor agrees it is inordinately complicated (um … have you heard of MailChimp? How hard can it be?) and offers to help only if you buy consulting hours. Emails and documents look like the work of a middle-schooler, definitely can't be presented to customers.

What aspects are problematic or could work better?

CHROME WARNS NOT SECURE! VENDOR SUGGEST USE ANOTHER BROWSER!! WE HAD TO OVERRIDE CHROME SECURITY TO GET IN AND GET OUR CRITICAL BUSINESS DATA OUT QUICKLY!!! Many, many bugs and endless usability problems. Could not be bothered to figure it all out, we gave up. Minor example, reflecting attitude more than anything: Country drop-down list cannot be overridden or added, but does not include UK, United Kingdom, Britain, or Great Britain. Great, I can't address my customer in London. And much more...

What features/services would you like to see in future versions of this product?

Basic elementary security at least. Better would obviously be security suitable for mission critical and highly confidential data! Then fewer and manageable bugs, and a half-decent usability. Oh, and if you still need it, some support perhaps. Any support.

What specific problems in your company were solved by this product?

None. It caused us more problems than it solved, and was a big waste of time and money.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

Attempt to integrate all back office functions - but fails. CRM, EM, DM, etc. Email marketing simply doesn't work. Vendor agrees it is inordinately complicated (um … have you heard of MailChimp? How hard can it be?) and offers to help only if you buy consulting hours. Emails and documents look like the work of a middle-schooler, definitely can't be presented to customers.

What aspects are problematic or could work better?

CHROME WARNS NOT SECURE! VENDOR SUGGEST USE ANOTHER BROWSER!! WE HAD TO OVERRIDE CHROME SECURITY TO GET IN AND GET OUR CRITICAL BUSINESS DATA OUT QUICKLY!!! Many, many bugs and endless usability problems. Could not be bothered to figure it all out, we gave up. Minor example, reflecting attitude more than anything: Country drop-down list cannot be overridden or added, but does not include UK, United Kingdom, Britain, or Great Britain. Great, I can't address my customer in London. And much more...

What features/services would you like to see in future versions of this product?

Basic elementary security at least. Better would obviously be security suitable for mission critical and highly confidential data! Then fewer and manageable bugs, and a half-decent usability. Oh, and if you still need it, some support perhaps. Any support.

What specific problems in your company were solved by this product?

None. It caused us more problems than it solved, and was a big waste of time and money.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

The site is loaded with features. In fact, for the average person (IMO) it's overloaded and overcomplicated. You need to be fairly "techy" to know what half the stuff means and does. But it does appear to be rich in features. And it has a very basic app to go with it, which looked like it was a good work in progress.

What aspects are problematic or could work better?

Customer service. It appears if you have problems the only person to speak with is Michael (the company owner?) so it appears it's almost a one man show. We had many issues and ultimately cancelled our subscription soon after starting, but not without problems with the company, hassle, disputes, and poor communication. It was a complete waste of time dealing with this company.

What features/services would you like to see in future versions of this product?

Hiring staff who are customer service oriented.

As far as features, it appears to be quite feature rich already. The App definitely needed an update though as its feature lacked.

What specific problems in your company were solved by this product?

This was meant to be our company's CRM tool. We a smaller company (less than 20) so this appeared to be a cost effective and feature rich CRM. I can't fault the product, but rather the customer service, billing, and technical expertise required to "operate" the CRM. It probably works very well if you can employ a full time person dedicated to just this product for your company, but if you're like us, and just want something simple, quick, and easy to use then stay away from this company.

Are you a current user of this product?

No

PROS & CONS

What are the best aspects of this product?

The site is loaded with features. In fact, for the average person (IMO) it's overloaded and overcomplicated. You need to be fairly "techy" to know what half the stuff means and does. But it does appear to be rich in features. And it has a very basic app to go with it, which looked like it was a good work in progress.

What aspects are problematic or could work better?

Customer service. It appears if you have problems the only person to speak with is Michael (the company owner?) so it appears it's almost a one man show. We had many issues and ultimately cancelled our subscription soon after starting, but not without problems with the company, hassle, disputes, and poor communication. It was a complete waste of time dealing with this company.

What features/services would you like to see in future versions of this product?

Hiring staff who are customer service oriented.

As far as features, it appears to be quite feature rich already. The App definitely needed an update though as its feature lacked.

What specific problems in your company were solved by this product?

This was meant to be our company's CRM tool. We a smaller company (less than 20) so this appeared to be a cost effective and feature rich CRM. I can't fault the product, but rather the customer service, billing, and technical expertise required to "operate" the CRM. It probably works very well if you can employ a full time person dedicated to just this product for your company, but if you're like us, and just want something simple, quick, and easy to use then stay away from this company.

Are you a current user of this product?

No